Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Michlin

Webster

Summary

Dynamic and results-driven professional with extensive experience in hospitality, notably as a Store Manager at Dunkin Donuts. Proven track record in team leadership and problem-solving, enhancing customer satisfaction through exceptional service. Skilled in inventory management and fostering a collaborative environment, consistently achieving operational excellence and maintaining high standards.

Overview

10
10
years of professional experience

Work History

Barista

Steven James Coffee
04.2024 - Current
  • Prepared and served high-quality beverages in a fast-paced environment.
  • Operated espresso machines and grinders to ensure perfect beverage consistency.
  • Maintained cleanliness of workstations and equipment to comply with safety standards.
  • Assisted customers with menu selections and provided exceptional service experience.
  • Executed cash handling procedures, processing transactions accurately and efficiently.
  • Participated in training sessions to improve knowledge of coffee brewing techniques and products.
  • Adapted quickly to new recipes and seasonal drink offerings for customer satisfaction.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Store Manager

Dunkin Donuts
04.2020 - 04.2024
  • Managed daily store operations, ensuring compliance with policies and procedures.
  • Trained and supervised staff, fostering a collaborative team environment.
  • Maintained inventory levels through effective stock management practices.
  • Developed staff schedules, optimizing labor costs while meeting operational needs.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Conducted regular audits to ensure accuracy in cash handling and financial reporting.
  • Managed inventory control, cash control, and store opening and closing procedures.

Greenhouse Worker

Intergrow
03.2019 - 04.2020
  • Operated greenhouse equipment to maintain optimal growing conditions for tomato plants.
  • Clipping and lowering the tomato plants to allow for proper growth.
  • Twisting and wrapping the vine to provide support and allow it to grow straight.
  • Used a lift to be raised to the height of the plants.
  • Had to maintain specific sets of plants myself and was responsible for how they were growing which lead to many overtime shifts to ensure the quality of our product.

Crew Member

Dunkin Donuts
08.2015 - 11.2019
  • Operated point-of-sale systems efficiently to process customer transactions accurately.
  • Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
  • Collaborated with team members to prepare food items according to quality standards and recipes.
  • Assisted in training new crew members on operational procedures and customer service protocols.
  • Implemented suggestions for workflow improvements that increased efficiency in food preparation processes.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Night Manager

Dunkin Donuts
11.2016 - 03.2019
  • Supervised night operations, ensuring compliance with safety and quality standards.
  • Coordinated staff schedules, optimizing workforce efficiency during peak hours.
  • Managed inventory control, reducing waste through effective stock management practices.
  • Trained and mentored new team members, enhancing overall team performance and service delivery.
  • Resolved customer complaints promptly, maintaining high levels of service excellence during overnight shifts.
  • Collaborated with management to develop strategies for improving nighttime service offerings and guest experience.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Created nightly shift task lists to assign duties to each employee.

Education

Health Care

Finger Lakes Community College
05-2025

High School Diploma -

Webster Schroeder High School
Webster, NY
06-2017

Skills

  • Timely and punctual
  • Attention to detail
  • Problem-solving
  • Active listener
  • Team leadership
  • Adaptive and creative
  • Hospitality service expertise
  • Positive and professional
  • Teamwork and collaboration
  • Excellent communication

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Timeline

Barista

Steven James Coffee
04.2024 - Current

Store Manager

Dunkin Donuts
04.2020 - 04.2024

Greenhouse Worker

Intergrow
03.2019 - 04.2020

Night Manager

Dunkin Donuts
11.2016 - 03.2019

Crew Member

Dunkin Donuts
08.2015 - 11.2019

Health Care

Finger Lakes Community College

High School Diploma -

Webster Schroeder High School

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Jillian Michlin