Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Jillian Delgado

North Charleston,SC
Jillian Delgado

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

6
years of professional experience

Work History

Planet Fitness

Overnight Front Desk Associate
02.2024 - Current

Job overview

  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Enforced policies and procedures to increase efficiency.
  • Maintained facility cleanliness by cleaning equipment daily

Hays Recruitment

Payroll Clerk
03.2022 - 10.2022

Job overview

  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Coordinated resolution of payroll discrepancies.
  • Generated reports to track employee time and attendance.
  • Audited timesheets and payroll records for accuracy.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Reduced payroll processing errors, conducting detailed checks before final submission.
  • Ensured compliance with federal and state payroll regulations, staying updated on changes in tax laws.
  • Enhanced accuracy of timekeeping records, verifying employee hours worked against payroll data.
  • Contributed to team meetings with insights on payroll process improvements, fostering culture of continuous enhancement.

Metlife

Customer Service Representative
10.2020 - 04.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Hays Recruitment

Data Entry Specialist
01.2020 - 04.2020

Job overview

  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Managed and organized documents for data entry tasks.

Manheim Auto Auction

Vehicle Photographer
02.2019 - 01.2020

Job overview

  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images.
  • Moved vehicles and ensured safe and damage-free vehicle deliveries by adhering to strict safety guidelines and protocols.


Education

Middleton High School
Tampa, FL

High School Diploma
05-2018

University Overview

  • Maintained a 3.0 GPA throughout school
  • Extracurricular Activities: Chorus for 3 years, Cheerleading 1 year JV, 1 year Varsity
  • Drama Club Ambassador
  • Completed AP course in English

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Credit card handling
  • Front office support
  • Multi-line phone systems
  • Registration
  • Housekeeping
  • Information protection
  • Staff management
  • Front desk management
  • Team oversight
  • Staff training
  • Data entry
  • Team supervision
  • Proficient in Microsoft Applications
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option

Timeline

Overnight Front Desk Associate

Planet Fitness
02.2024 - Current

Payroll Clerk

Hays Recruitment
03.2022 - 10.2022

Customer Service Representative

Metlife
10.2020 - 04.2021

Data Entry Specialist

Hays Recruitment
01.2020 - 04.2020

Vehicle Photographer

Manheim Auto Auction
02.2019 - 01.2020

Middleton High School

High School Diploma

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