Jillian Miller
Gahanna,Ohio
Summary
Experienced people leader with strong organizational, time management, and interpersonal skills. Demonstrates exceptional attention to detail and excels in completing tasks promptly. Thrives in fast-paced environments, adept at multitasking with minimal supervision. Proficient in using various EMR systems including E-Clinical, Microsoft Office, Medisoft, EZ BIZ, Millennium, Docutap, Experity and Revspring. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Clinical Healthcare Informatics
WellNow Urgent Care
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Revamped the company intranet.
- Created job aids and aided in process documentation.
- Participated in EMR transition implantation over 5 states.
Multi-Site Manager
Wellnow Urgent care
12.2021 - 06.2024
- Oversees four clinics within Columbus Region
- Conduct 1:1 meeting with staff members to improve personal and team goals
- Creates a work schedule for all clinical positions within assigned sites
- Track site turnover and implement action plans to reduce turnover
- Effectively lead team of over 30 members
- Leads meetings with important updates for clinic staff
- Builds strong professional relationships within the clinic and organization by leading by example
- Plans team engagements to create a positive culture among staff members
- Contribute positive and helpful ideas to leadership team
- Maintain on call policy for 16 centers by remaining available and guiding staff
- Closely monitors P&L and follows given budget guidelines
- Examines Practice Metrics for all assigned sites: including patient satisfaction and patient visits
- Identifies opportunities for improvement and executes improvement plans
- Monitors providers metrics and provide feedback appropriately
- Supervises the orientation, and training of clinic staff to ensure that all competencies and policies are followed and completed
- Responsible for employee timekeeping, attendance tracking, PTO requests and approve in a timely manner
- Manage site staffing levels to ensure the office is adequately staffed to serve patients
- Participates in all aspects of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations
- Supports pilot initiatives such as, new systems and new processes
- Supervised and support team with Revspring roll out to capture a truer patient responsibility to reduce bad debt
- Assists in managing bad debt and implement ways to rectify
- Provides oversight and leadership for the day-to-day quality, service, administrative, and operational components
Clinic Lead
Wellnow Urgent care
12.2021 - 04.2022
- Trains new staff members with front desk tasks, e.g., scheduling appointments, answering phones, verifying insurance, and patient registration
- Training new staff members with PCT tasks including, obtaining patient vitals, specimen collections, e.g
- Strep, influenza, HCG, mono, urinalysis, covid
- Conduct monthly site audits, including all monthly controls
- Take inventory and place orders
- Create schedules for clinic staff
- Leader of New Hire Orientation for reception
- Coach staff on various job performances
Lead Patient Care Coordinator/Medical Assistant
Hometown Urgent care
01.2019 - 12.2021
- Perform front desk tasks including scheduling appointments, answering phones, verifying insurance, and assisting with billing questions
- Collect patient's chief complaint, medical history, obtain vital signs, follow up on lab results, and enter in EMR
- Specimen collection, e.g., strep, influenza, HCG, mono, urinalysis, covid
- Complete vaccine inventory and ordering process for medical, vaccine and office supplies
- Affirm clinic runs smoothly, patients are taken care of in timely manner without issues
- Verify staff complies with day-to-day tasks
- Perform injections e.g., Toradol, Rocephin, flu, Hep B, TD, TDAP
- Complete drug screens e.g., urine, hair
- Complete breath alcohol tests
- Assist provider with minor procedures
Patient Care Technician
The Little Clinic
04.2014 - 01.2019
- Perform front desk tasks including scheduling appointments, answering phones, verifying insurance, and assisting with billing questions
- Collect patient's chief complaint, medical history, obtain vital signs, follow up on lab results, and enter in EMR
- Specimen collection, e.g., strep, influenza, HCG, mono, urinalysis
- Complete vaccine inventory and ordering process for medical, vaccine and office supplies; run monthly controls on CLIA Waived testing equipment
Childcare Specialist
Private Residence
03.2013 - 02.2014
- Provided quality childcare through the encouragement of established routine consistent schedules, involving educational and sport activities, as well as delivering basic childcare needs including promoting hygiene and proper nutrition
Chiropractic assistant
SCHILSKY CHIROPRACTIC CENTER
01.2011 - 06.2011
- Performed receptionist duties including answering phones and scheduling appointments
- Assisted physician with medical preparation and procedures as directed by physician
- Educated patients on the use of and proper care of medical supplies
Receptionist
HESS CHIROPRACTIC
03.2009 - 12.2010
- Responsible for managing the front desk, answering phone, scheduling appointments and providing customer service
- Conducted prior authorizations, and insurance verification
- Supervised medical billing and medical records procedures throughout the practice
Education
High School Diploma -
Gahanna Lincoln
Gahanna, OH06.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organization and time management
- Problem resolution
- Verbal communication
Accomplishments And Awards
- Awarded Q4 most improved collections with WellNow Urgent Care
- Recognized for supporting Ohio with Revspring roll out
Overall highest improved patient collections Q4 of 2024
Achieved the highest overall improved patient collections by the end of the Q4. Nominated out of 6 states and multiple regions.
Timeline
Clinical Healthcare Informatics
WellNow Urgent Care
08.2024 - Current
Multi-Site Manager
Wellnow Urgent care
12.2021 - 06.2024
Clinic Lead
Wellnow Urgent care
12.2021 - 04.2022
Lead Patient Care Coordinator/Medical Assistant
Hometown Urgent care
01.2019 - 12.2021
Patient Care Technician
The Little Clinic
04.2014 - 01.2019
Childcare Specialist
Private Residence
03.2013 - 02.2014
Chiropractic assistant
SCHILSKY CHIROPRACTIC CENTER
01.2011 - 06.2011
Receptionist
HESS CHIROPRACTIC
03.2009 - 12.2010
High School Diploma -
Gahanna Lincoln
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