Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Jillian Miller

Jillian Miller

Naples,FL

Summary

Passionate about providing exceptional service, excelling in roles that allow for a positive impact on others' lives. Eager to contribute to a professional team, showcasing a compassionate yet determined nature in all aspects of work. Focused on promoting a positive atmosphere and enhancing workplace quality, seeking a challenging position to effectively utilize abilities while continuing to learn and grow professionally.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

The Rooster
04.2025 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Assisted in menu knowledge, effectively answering questions and recommending items.
  • Managed multiple tables efficiently, prioritizing tasks during peak hours.
  • Processed orders accurately using POS system, enhancing order fulfillment speed.

Server

The Mini Bar
03.2025 - 04.2025
  • Delivered exceptional customer service by accurately taking and processing orders.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Assisted in training new staff on menu items and service standards.
  • Managed cash register operations, ensuring accurate transactions and balanced till at end of shifts.
  • Responded promptly to customer inquiries and resolved issues to maintain satisfaction levels.
  • Participated in team meetings to discuss daily specials and promotions effectively.
  • Monitored food safety practices, ensuring compliance with health regulations throughout service periods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Cedar Hammock Country Club
2021 - 03.2025
  • Provided exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Trained new staff on menu offerings, service techniques, and company policies.
  • Managed multiple tables efficiently, prioritizing tasks to maximize service speed.
  • Maintained cleanliness and organization of dining area to meet health regulations.
  • Resolved customer complaints promptly, turning negative experiences into positive outcomes.
  • Upsold menu items effectively, contributing to increased sales and customer engagement.
  • Monitored inventory levels, assisting in ordering supplies to maintain operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Dining Room Manager

The Pearl Steak & Seafood
07.2018 - 03.2020
  • Computer skills
  • Basic abilities include invoicing, collections, payments, account reconciliation and proficiency in software such as QuickBooks, Microsoft Office, pinnacle & Aloha. I have experience in menu design as well, I display strong writing and editing skills.
  • Balancing Bank accounts/ light bookkeeping
  • Deposits & withdrawals from business accounts
  • Responsible for charge back disputes
  • Tip input with Excel
  • Payroll tracking and input
  • Keeping track of menus i.e., printing preparing menus
  • Extensive Leadership experience
  • Managing a full staff of around 40-50 people, I am quick to acclimate to different environments and open to new processes and technologies. I work well with others and demonstrate successful teamwork and partnerships across all departments. I am able to inspire and motivate team members, and act with integrity, fairness, and a strategic mindset. I am able to juggle projects and complete a priority list. I am able to stay on top of my responsibilities and function well with lists and deadlines.
  • Managing employees
  • Putting together weekly employee schedule
  • Overseeing lunch/dinner service
  • Staying up to date with specialty cocktails, lunch & dinner menu
  • Ordering food & beverage- Keeping inventory of food and beverage
  • Adhere and implement policies and procedures
  • Detail oriented with proficient People Skills
  • Extremely organized with the know-how to predict coworker and customer needs. I tend to exemplify diligence and mindfulness when planning events and any and all details pertaining to dinner service and off-site events. I am careful and deliberate in all that I do. I am self-motivated and tend to take initiative to solve problems to get the job done. I have the discipline to tune out distractions, meet deadlines and get the most out of the workday. I believe that punctuality, responsibility, and reliability are all integral to a strong work ethic of which I tend to display in my day to day. I am dedicated to maintaining budgets and client success and contentment. I have the experience of working closely with patrons and coworkers in planning dinner parties and private events, I am able to present myself with confidence across all audiences. I like to approach difficulties with a can-do attitude, I firmly believe that resilience and determination are what gets the job done efficiently and effectively. I am quick to problem solve and have the ability to resolve conflicts and come up with creative solutions to challenges big or small.
  • Organizing private parties
  • Preparing private dining menus
  • Managing off site event preparation
  • Ordering linens for F&BOH
  • Menu input into POS i.e., Daily specials, new menu items and wine/liquor updates as needed
  • Overseeing all employee needs during their shift
  • Communicating with hostess and chef to ensure a smooth shift.
  • Promoting daily specials and new menu items
  • Oversee function setup, menu options and budgets
  • Work with guests and clients in preparing events to their liking
  • At the disposal of all client needs in regards to planning events
  • Arrange payment for events ( deposits & final payments)
  • Decision making & Empathy for employees, co-workers, customers & clients
  • I am dedicated to meeting the expectations of both internal stakeholders and external clients. I am able to give staff a measure of autonomy so that I can focus on the bigger picture to better improve employee happiness and performance. I can assess a situation and determine the next steps to take, rather than continually ask for guidance. I understand the emotions of others and I effectively engage with co-workers, managers, customers & clients. I have the ability and consciousness to put myself in someone else’s shoes.
  • Confirming /taking reservations
  • Addressing & diffusing customer and employee complaints
  • Answering phones
  • Organizing side work & floor plan for dinner shift
  • Plotting tables and setting up servers for success during their shift
  • Keeping servers, bussers & food runners on task with running side work.

Property manager/ Dining room manager

The Oyster House Restaurant & Glades Haven Marina
07.2012 - 09.2017
  • Balancing Bank accounts
  • Answering phones
  • Confirming /taking reservations for our private dining room
  • Organizing private parties
  • Preparing and pricing private dining menus
  • Handling deposits
  • Managing employees
  • Maintaining all schedules
  • Diffusing customer complaints
  • Overseeing both lunch and dinner service
  • Overseeing all events
  • Handling charge back disputes
  • Light bookkeeping
  • Being knowledgeable of drink, lunch & dinner menus
  • Proficient in Pinnacle/Aloha software
  • Keeping inventory of food and beverage
  • Handling Food/ beverage orders
  • Serving
  • Bartending
  • Organizing boat and kayak trips
  • Ordering Bait and tackle
  • Keeping an inventory of all products at Glades Haven convenient store
  • Handling Glades Haven cozy cabin rentals from 2011 – 2016
  • Ordering linens
  • Using booking engines to make cabin rental reservations
  • Managing all booking engine accounts

Education

High school diploma - undefined

Barron Collier High School, Naples, FL
05.2007

Skills

  • Aloha POS
  • General Ledger Accounting
  • POS
  • Events Management
  • Account Reconciliation
  • Accounts Receivable
  • Balance Sheet Reconciliation
  • QuickBooks
  • Event Planning
  • Office Management
  • Bank Reconciliation
  • Payroll
  • Financial Statement Preparation
  • Financial Report Writing
  • Forecasting
  • Journal Entries
  • Sage
  • Restaurant Management
  • Pricing
  • Accounts Payable
  • Merchandising
  • Purchasing
  • Complaint handling
  • Customer service
  • Food safety
  • Leadership trained
  • Team management
  • Sanitation standards
  • Food presentation
  • Interior design
  • Guest relations

Certification

Serenade certified

Additional Information

ServSafe certified Expires 2023

Timeline

Server - The Rooster
04.2025 - Current
Server - The Mini Bar
03.2025 - 04.2025
Dining Room Manager - The Pearl Steak & Seafood
07.2018 - 03.2020
Property manager/ Dining room manager - The Oyster House Restaurant & Glades Haven Marina
07.2012 - 09.2017
Barron Collier High School - High school diploma,
Server - Cedar Hammock Country Club
2021 - 03.2025

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