Jillian Mohr
Delray Beach,Florida
Summary
Polite and positive hostess with exceptional telephone etiquette. Proficient in assisting guests with reservations, restaurant inquiry and open table software. Easily adaptable to high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Basis Medical
01.2023 - Current
- Performs electric muscle stimulation, manual therapy and other therapy modalities.
- Administer and guide exercise programs for patients.
- Assists chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Help improve patient outcomes by educating and advising on relevant treatments and care.
Hostess
Lionfish
04.2022 - 04.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Two years of Open table experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier Team Lead
Whole Foods Market
02.2019 - 03.2022
- Worked front end cashier and lead role.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
Hostess
Farmers Table
01.2018 - 01.2019
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Server and Take Out
Dean Anthonys Pizzeria
01.2016 - 01.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Monitoring Phones and online orders
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Exercise Science And Health Promotion
Florida Atlantic University
Boca Raton, FL05-2023
Skills
- First aid and CPR certification
- Reservation coordination
- Guest service
- Exceptional communication
- Guest relations
- Greeting and seating
- Open Table proficiency
Certification
CPR certification
Timeline
Chiropractic Assistant
Basis Medical
01.2023 - Current
Hostess
Lionfish
04.2022 - 04.2024
Cashier Team Lead
Whole Foods Market
02.2019 - 03.2022
Hostess
Farmers Table
01.2018 - 01.2019
Server and Take Out
Dean Anthonys Pizzeria
01.2016 - 01.2018
Bachelor of Science - Exercise Science And Health Promotion
Florida Atlantic University
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