Summary
Overview
Work History
Education
Skills
Timeline
Intern

Jillian Moretz

Talent Acquisition Director
Havre de Grace,MD

Summary

A results-driven talent acquisition and training development director with years of experience leading and executing full-cycle recruitment and training strategies. Skilled in sourcing, screening, and selecting top-tier talent as well as utilizing ATS systems while fostering a positive candidate experience. Expertise in aligning recruitment and training efforts with business goals, building strong employer brands, and improving hiring processes to attract high quality candidates. Proven ability to collaborate with management on every level, manage talent pipelines, and drive diversity and inclusion initiatives. Proficient at utilizing data-driven insights to optimize recruitment metrics and reduce time-to-hire. Passionate about building strong, high performing teams that contribute to organizational success.

Overview

27
27
years of professional experience

Work History

Director of Talent Acquisition

Commercial Building Services of Baltimore
Baltimore, MD
04.2021 - Current
  • Collaborated with regional and executive management to determine hiring needs.
  • Proficient in Google Suite and office automation.
  • Recruited for executive and entry level positions.
  • Provided the Employee Assistance Program with the necessary referral support.
  • Was in charge of new employee orientation and scheduling.
  • Used effective screening processes to assess candidates' strengths and weaknesses.
  • Followed owner's branding guidelines when it came to filling positions.
  • Used social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Provided applicants with information on pay, interview dates, and training procedures. Each employee was informed about all human resources policies, procedures, laws, standards, and regulations.
  • Was in charge of maintaining and operating the applicant tracking and management systems such as Hire by Workwave (Teams Software) and other online systems.
  • Collaborated with recruitment and HR professionals to develop recruiting strategies to identify qualified candidates using online resources.
  • Went to colleges and job fairs to inform people about available jobs. Streamlined client processes by delivering top candidates and managing hiring.
  • Managed high-volume requisition loads while maintaining excellent customer service levels for internal clients and stakeholders.
  • Built strong relationships with external recruiting agencies to expand talent networks and optimize sourcing efforts.

Customer Service Training Coordinator

Applebee's Restaurant
Bel Air, MD
10.2001 - 09.2019
  • Conducted regular training sessions on product knowledge, company policies, and effective communication techniques to improve customer interactions.
  • Evaluated the effectiveness of training programs through assessments and feedback surveys, making necessary adjustments for continuous improvement.
  • Collaborated with cross-functional teams to identify areas of improvement in customer service processes and develop targeted training initiatives.
  • Provided one-on-one coaching sessions to address individual performance gaps and enhance overall team productivity.
  • Incorporated role-playing exercises into training sessions to simulate real-life scenarios and improve problem-solving skills.
  • Monitored trainees' progress during the onboarding process, providing constructive feedback for skill development.
  • Served as a subject matter expert on company products/services, staying updated on industry trends and best practices in customer service excellence.
  • Leveraged technology tools such as e-learning platforms or virtual classrooms to facilitate remote or distributed team training sessions.
  • Collaborated with management to establish key performance indicators (KPIs) for measuring the success of the training program.

Training Manager

Chi-Chi's Mexican Restaurant
Bel Air, MD
08.1998 - 10.2001
  • Developed and delivered comprehensive training programs for new hires, ensuring smooth onboarding process.
  • Conducted needs assessments to identify skill gaps and develop targeted training solutions.
  • Facilitated classroom-style training sessions for groups of participants.
  • Utilized learning management systems (LMS) to track employee progress and evaluate the effectiveness of training initiatives.
  • Implemented a blended learning approach by incorporating online resources, virtual classrooms, and hands-on activities into training programs.
  • Provided ongoing coaching and support to employees during their learning journey.
  • Created customized training plans based on individual employee development goals.
  • Collaborated with managers to identify performance improvement opportunities that could be addressed through targeted training interventions.
  • Led train-the-trainer sessions to equip internal trainers with the necessary skills to deliver effective instruction.

Education

Some College - Liberal Arts & Sciences

Lee University
10.1996

High school diploma - General Studies

Patterson High School
05.1993

Skills

  • Talent Acquisition
  • Curriculum Development
  • Google Suite
  • CRM Software
  • Computer skills
  • Human Resources
  • Customer service
  • Customer support
  • Management

Timeline

Director of Talent Acquisition

Commercial Building Services of Baltimore
04.2021 - Current

Customer Service Training Coordinator

Applebee's Restaurant
10.2001 - 09.2019

Training Manager

Chi-Chi's Mexican Restaurant
08.1998 - 10.2001

Some College - Liberal Arts & Sciences

Lee University

High school diploma - General Studies

Patterson High School

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Jillian MoretzTalent Acquisition Director