Jillian Mulvenna
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A strong passion working in the behavioral health fieldand wanting to further my education and career.
Overview
5
5
years of professional experience
Work History
Patient Navigator
Mind 24-7
01.2023 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Communicated well with all parties associated with the patients, including group homes, Level one facilities, guardians, and DCS.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Worked with a team to come up with individual treatment plans for each patient.
- Come with safety plans with patients and their families for safe discharges back to the community.
Patient Care Liaison
Mind 24-7
12.2021 - 01.2023
- Logged and filed classified documents.
- Responded to in-person and telephone requests for information to support office staff.
- Coordinated and processed personnel files and medical records.
- Organized and distributed correspondence, memoranda and telephone messages.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Para-educator
Paradise Valley Unified School District
08.2018 - 12.2021
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to help with classroom and workload management.
- Documented behaviors, implemented interventions and treatment results.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Monitored student classroom and outdoors activities to promote student safety.
- Administered tests and assessments to evaluate student progress and performance.
Education
No Degree - Social Work
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Tesoro High School
Las Flores, CA06.2004
Skills
- Individualized Treatment Plans
- Active Listening
- Coaching Patients
- Community Resources
- Appointment Confirmation
- Multi-Line Telephone Systems
- Confidentiality
Timeline
Patient Navigator
Mind 24-7
01.2023 - Current
Patient Care Liaison
Mind 24-7
12.2021 - 01.2023
Para-educator
Paradise Valley Unified School District
08.2018 - 12.2021
No Degree - Social Work
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Tesoro High School