Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jillian Murphy

Cincinnati,OH

Summary

Dynamic Clinical Sample Analysis Associate II at ThermoFisher Scientific with a proven track record in enhancing laboratory efficiency and compliance. Recognized for exceptional problem-solving and communication skills, I effectively guided teams in SOP adherence while maintaining meticulous attention to detail. Committed to fostering collaboration and delivering outstanding customer service in fast-paced environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Graduate with foundational knowledge in Medical Assisting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

18
years of professional experience

Work History

ThermoFisher Scientific

Clinical Sample Analysis Associate II
11.2023 - 09.2025

Job overview

  • Performs a variety of sample and standard tasks (receipt, check in login, labeling, launching, inventory, transport, checkout, ect.
  • Participated in physical return and disposal of materials in support of the laboratory.
  • Communicates status of samples / standards to appropriate laboratory staff.
  • Guides and advises laboratory staff in sample / standard procedures.
  • Completes investigation and deviation forms as necessary and determines appropriate CAPAs.
  • Reviews and provides feedback on laboratory requests, ensuring compliance with applicable SOPs.
  • Trains on SOPs, regulatory guidelines, and storage requirements. Responds to environmental unit alarms and participates in on-call responsibilities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Ohio Gastroenterology & Liver Institute

Office Manager
09.2017 - 04.2021

Job overview

  • Coordinated office operations, ensuring efficient workflow and resource allocation.
  • Managed schedules and appointments, optimizing time management for staff and executives.
  • Streamlined communication between departments, enhancing collaboration and project outcomes.
  • Implemented filing systems using digital tools, improving document retrieval efficiency.
  • Oversaw inventory management, maintaining optimal stock levels for office supplies.
  • Assisted in onboarding new employees, facilitating smooth integration into company culture.
  • Developed standard operating procedures, promoting consistency in daily tasks and responsibilities.
  • Resolved administrative issues promptly, supporting a productive work environment for all staff.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Liver Consultants of Cincinnati

Office Manager
07.2010 - 01.2017

Job overview

  • Oversaw front office operations, ensuring seamless patient experience and satisfaction.
  • Managed scheduling for the Hepatologist.
  • Developed standard operating procedures, improving consistency in patient interactions and administrative tasks.
  • Coordinated communication between departments, streamlining and addressing patient needs promptly.
  • Monitored inventory levels of office supplies, reducing costs.
  • Resolved patient complaints with professionalism, maintaining positive relationships and encouraging repeat visits.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Streamlined check-in and check-out processes for faster service, resulting in higher patient satisfaction.
  • Oversaw daily operations of front desk, ensuring all patient interactions were handled with high professionalism.

Education

Brown Mackie College
Cincinnati, OH

Associate in Medical Assisting from Medical Assistant
07-2007

Norwood High School
Cincinnati, OH

High School Diploma
06-2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • EMR
  • Phlebotomy / vitals
  • Flexible and adaptable
  • Multitasking Abilities
  • Organization and time management
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening

Timeline

Clinical Sample Analysis Associate II

ThermoFisher Scientific
11.2023 - 09.2025

Office Manager

Ohio Gastroenterology & Liver Institute
09.2017 - 04.2021

Office Manager

Liver Consultants of Cincinnati
07.2010 - 01.2017

Brown Mackie College

Associate in Medical Assisting from Medical Assistant

Norwood High School

High School Diploma

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