Jillian M. Wright

Order Processor:

• customer orders in line with established policies and procedures.
• Maintained a high level of accuracy while entering orders into the system, ensuring proper billing, payment and shipping information.
• Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
• Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.

Calibration Technician:

• Continuously expanded knowledge base through ongoing development opportunities, including on-the-job training, computer-based training, travel, and certifications.
• Diagnosed, repaired and calibrated Thermistors, Platinum Resistance Thermometers and various Readout units.
• Maintained compliance with ISO 17025 environmental standards.
• Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.

• Managed inventory for a streamlined shopping experience, resulting in increased customer satisfaction.
• Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
• Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

• Supported warehouse efficiency by unloading trucks quickly and safely using appropriate material handling equipment.
• Maintained a clean and orderly work environment, adhering to safety protocols and promoting efficient operations..
• Assisted in preparing shipping documents for outgoing orders as needed, ensuring proper organization and timeliness of deliveries.
• Assisted with training new team members on proper receiving techniques, ensuring consistent performance standards across the warehouse staff.
• Operated equipment such as forklifts and overhead cranes to move outgoing shipments to loading area.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Provide patients with information regarding current COVID-19 vaccination supplies
• Enroll new patients online, and supply patients with scheduling information
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Handle all incoming and outgoing monetary transactions involving cash, checks, and money orders
• Provide quick and friendly service while accurately counting and maintaining even drawer balances.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Receive all incoming materials and supplies
• Take cycle counts of the entire monthly inventory and reconcile and input data into an Excel workbook
• Led companywide training on inventory systems—assisted in purchasing or other departments that required assistance
• Unloaded, sorted and stored incoming merchandise.
• Reduced product damage by establishing thorough inspection procedures during the receiving process.

• Organized and maintained displays to achieve clean and appealing product layouts.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Developed relationships with key store personnel to support proper product placement and visibility.
• Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.