Jillian Neilson
Pontiac,IL
Summary
Dynamic, detail-oriented professional with extensive experience as Pharmacy Technician at Walgreens Pharmacy, excelling in medication administration and patient documentation.
Overview
28
28
years of professional experience
Work History
Caregiver
Self-employeed
Port Charlotte, FL
02.2022 - 05.2025
- Maintained accurate records of services provided, client condition changes, and medications administered.
- Assisted clients with daily living activities, including bathing, dressing, and grooming.
Pharmacy Technician
Walgreens Pharmacy
Englewood, FL
04.2004 - 09.2021
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Organized work areas so that everything was easily accessible when needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared prescription transfers to other pharmacies.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Secretary
Help-u-sell Real Estate Northwest
Staten Island, NY
03.1997 - 08.2003
- Reviewed billing statements for accuracy before payment processing.
- Sorted and distributed mail to appropriate departments efficiently.
- Developed a document tracking system for quick access to necessary paperwork.
- Responded to customer inquiries via email and telephone with professionalism.
- Created meeting agendas, documented minutes, and distributed notes promptly.
- Updated contact lists regularly and added new contacts as required.
- Handled confidential documents with utmost discretion.
- Proofread documents for grammar and punctuation errors prior to submission.
Education
High School Diploma -
Raiders Way
Toms River, NJ06-2000
Skills
- Medication administration
- Patient documentation
- Daily living assistance
- Health monitoring
- Basic first aid
- Client service
Timeline
Caregiver
Self-employeed
02.2022 - 05.2025
Pharmacy Technician
Walgreens Pharmacy
04.2004 - 09.2021
Secretary
Help-u-sell Real Estate Northwest
03.1997 - 08.2003
High School Diploma -
Raiders Way
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