Jillian Norwick
Brooklyn,NY
Summary
Innovative problem solver with a proven track record in managing complex projects from inception to completion. Expertise in process optimization and delivering measurable, high-quality results. Demonstrates agility and precision in fast-paced, high-stakes environments, both independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Manager of Care Delivery - Crisis Prevention & Response
Charlie Health
10.2024 - Current
- Direct the Crisis Prevention & Response department (60+ staff), overseeing managers and leads responsible for staffing, performance, hiring, and all departmental initiatives.
- Own department-level planning and execution while partnering cross-functionally with Product, Engineering, IT, Clinical Operations, and Group Operations to deliver scalable solutions serving the entire client population.
- Led high-impact operational projects reducing crisis response time from 10-15 minutes to
Manager of Care Delivery
Maven Clinic
11.2021 - 10.2024
- Directed care delivery operations for over 50 staff, overseeing hiring and performance management.
- Created and implemented High-Risk Coaching and Enhanced Care Planning programs, achieving full adoption. Tracked individual and programmatic success, leading to a 50% reduction in high-risk symptoms.
- Mentored managers on new processes and implementations to drive sustainable improvements in operations.
Case Manager Supervisor
NADAP, Inc.
09.2019 - 11.2021
- Supervised 50+ case management, housing, employment and assessment staff, implementing workflow redesigns that improved productivity by 20%.
- Led training and role alignment initiatives to enhance service quality and operational consistency.
- Leveraged data to monitor performance and identify improvement opportunities.
Education
Master of Science - Family Science
University of Kentucky
Lexington05-2016
Bachelor of Science - Family Science
University of Maryland
College Park, MD05-2014
Certificate - Women's Studies
University of Maryland
College Park, MD05-2014
Ph.D. - Completed Coursework Towards PhD in Family Science
University of Kentucky
Lexington, KYSkills
- Project execution and management
- Cross-functional collaboration
- Operational leadership
- Workforce management
- Risk assessment and mitigation
- Quality assurance
- Customer relations
- Process improvement
Additional Information
Prior experience and references available by request; Prior experience also on my LinkedIn
Timeline
Manager of Care Delivery - Crisis Prevention & Response
Charlie Health
10.2024 - Current
Manager of Care Delivery
Maven Clinic
11.2021 - 10.2024
Case Manager Supervisor
NADAP, Inc.
09.2019 - 11.2021
Master of Science - Family Science
University of Kentucky
Bachelor of Science - Family Science
University of Maryland
Certificate - Women's Studies
University of Maryland
Ph.D. - Completed Coursework Towards PhD in Family Science
University of Kentucky