Jillian O’Bryan
Louisville,KY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Equine Care Specialist
Kentucky Humane Society
04.2021 - Current
- Administer medications
- Completing wellness checks in each field
- Communicating with management daily
- New volunteer orientation
- Office cleaning duties
- Managing volunteers during daily shifts
- Managing equine injuries
- Communication between multiple volunteers
- Cleaning stalls
- Utilize machinery and vehicles for various tasks
- Assist with vet/farrier days
- Keep farm presentable and professional during events
- Utilizing on Team work skills when stacking hay or unloading feed.
- Aide in giving tours when needed
Finance Clerk
Lincoln Heritage Council, Boy Scouts of America
02.2020 - 06.2020
- Daily data entry/Adjusting existing payments/pledges
- Special Event data entry/ James E. West- Endowment Certificates
- Reviewing/entering checks/invoice payments received
- Assisting customers(constituents)-existing pledges/payments and updating information
- Usage of CRM/Scoutnet / Blackbaud/ Outlook/Excel computer systems
- Processing(Entering) mail-in checks/credit cards payments information
- Preparing deposit ticket information for bank drop-offs
- Communicating with District Executives
- Reviewing emailed credit card payments/Tracking and addressing declined credit cards
- Assisting with additional office duties when needed (inventory on items)
- Payroll deductions for donation amounts for office staff
- Reporting MobileCause and ACH payments that have been collected/posted
- Entering Matching gifts (tracking and outreach)
- Assisting donors, scouts, customers- answering phone calls and reviewing information
- Organizing and filing items alphabetically and according to designation
Quality Trainer
United Parcel Service (UPS)
Louisville, KY
09.2015 - 01.2020
- Train all new hires in understanding job duties, utilize safe work and health method procedures and monitor ability in daily job completion
- Follow up with new hires to build strong and collaborate team work environment
- Served as Co-Chair of Employee Retention Committee, conducting new hire mentoring sessions to address and resolve challenges
- Created reports and presentations of UPS budgets and sent out daily emails to management areas
Package Handler
United Parcel Service (UPS)
Louisville, KY
01.2013 - 09.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Retail Associate
Tractor Supply Company
Hillview, KY
09.2011 - 06.2012
- Assisted customers locating products, refunds and discrepancies
- Answered customer phone calls, kept detailed records of refunds
- Maintained storefront and ensured register had accurate balance
Office Assistant
Sunny Side Designs
Louisville, KY
08.2011 - 09.2011
- Organized and managed customer orders
- Prepared paperwork for potential customers
Louisville Equestrian Center (formerly Betsy Webb Stables)
06.2002 - 08.2011
- Assisted trainers and customers during lessons (lesson helper)
- Ensured safety measures were taken when working with horses/customers
- Kept facilities clean/organized
- Care and management of horses and tack
- Assisted with daily feeding times/ turn outs
- Kept a daily washroom and clipping schedule during the summertime
- Organized daily activities and events
- Camp counselor
- On-call shift coverage
- Ensure that horses and tack were cleaned/ready for shows
Education
Bachelor of Science - Business Administration & Equine Administration,
University of Louisville
Louisville, KY12.2018
Associate of Arts -
Jefferson Community And Technical College
Louisville, KY08.2015
Skills
- Attention to detail
- Goal oriented
- Ability to multitask
- Knowledgeable in Microsoft products
- Proficient in grammar functions
- Skilled to find & correct grammar errors
- Experienced in research & fact checking
- Qualified writing skills
Timeline
Equine Care Specialist
Kentucky Humane Society
04.2021 - Current
Finance Clerk
Lincoln Heritage Council, Boy Scouts of America
02.2020 - 06.2020
Quality Trainer
United Parcel Service (UPS)
09.2015 - 01.2020
Package Handler
United Parcel Service (UPS)
01.2013 - 09.2015
Retail Associate
Tractor Supply Company
09.2011 - 06.2012
Office Assistant
Sunny Side Designs
08.2011 - 09.2011
Louisville Equestrian Center (formerly Betsy Webb Stables)
06.2002 - 08.2011
Bachelor of Science - Business Administration & Equine Administration,
University of Louisville
Associate of Arts -
Jefferson Community And Technical College