Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Ontiveros

Vacaville,CA

Summary

Driven professional with a proven track record at Safeway, excelling in customer service and cash handling. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and fostering a clean, welcoming environment. Skilled in teamwork and collaboration, significantly improving patient satisfaction at Courtyard Healthcare Center by providing compassionate care and support. Trustworthy and dedicated Safeway with 16 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Food Clerk

Safeway
02.2008 - Current
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards. Checking for fraudulent bills for the entire store.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Answering multiple phone calls with great phone etiquette
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Nursing Assistant

Courtyard Healthcare Center
Davis, California
07.2007 - 10.2007
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • inventory management for patient supplies
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Davis Senior High School
Davis, CA
06.2006

Skills

  • Excellent customer service
  • Teamwork and Collaboration
  • Customer Assistance
  • Cleanliness and hygiene
  • Accurate Cash Handling
  • Payment Processing
  • Shelf organizing
  • Product stocking
  • Assisting customers
  • Inventory Counts
  • POS system knowledge

Timeline

Food Clerk

Safeway
02.2008 - Current

Nursing Assistant

Courtyard Healthcare Center
07.2007 - 10.2007

High School Diploma -

Davis Senior High School
Jillian Ontiveros