Jillian Ownby
Frisco,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Head Trainer
Frisco Lakes Golf Course
Frisco, TX
09.2023 - Current
- Reviewed test results from trainees to evaluate their understanding of course content.
- Provided on-the-job coaching to ensure that staff members were meeting expectations and goals.
- Implemented strategies for continuous improvement based on identified gaps in skills or knowledge among employees.
General Manager
Pump It Up
Frisco, TX
05.2021 - Current
- Managed daily business operations: budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Birthday Party Host
Pump It Up
Frisco, TX
10.2018 - 05.2021
- Maintained a friendly and professional attitude throughout the duration of the event.
- Coordinated with vendors to ensure smooth delivery of services on time.
- Recorded special moments during the event with photographs or videos.
- Organized activities such as music, games, and crafts.
- Answered questions from guests about logistics, directions, and other inquiries.
Education
Some College (No Degree) - Business Administration
Collin County Community College District
Plano, TXSkills
- Mentoring abilities
- Sales Training
- Safety Training
- Curriculum Design
- Team Management
- Technical training
References
References available upon request.
Timeline
Head Trainer
Frisco Lakes Golf Course
09.2023 - Current
General Manager
Pump It Up
05.2021 - Current
Birthday Party Host
Pump It Up
10.2018 - 05.2021
Some College (No Degree) - Business Administration
Collin County Community College District
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