Jillian Palma

Store Manager

• Successfully rebuilt business operations and onboarded new talent.
• Co-facilitated training sessions with the Regional Education Trainer (RET).
• Led onboarding for new Store Managers across the region.
• Increased performance year-over-year by 3.5% and boosted average weekly sales.
• Achieved the highest ATS ($67) and UPT (3.2) in the region.
• Elevated CRM engagement from 57% to 75%.
• Drove Outreach & OMNI sales, achieving a 107% increase YoY.
• Established partnerships with local modeling agencies and businesses, hosting weekly classes and events to drive traffic.
• Facilitated multiple internal promotions, advancing team members into Keyholder roles.
• Selected as one of three Store Managers on the Local Trainers team, developing curriculum to reinforce MAC Sales and Service standards for both new hires and tenured staff.
• Ensured regional alignment in product knowledge, artistry, and exceptional customer service.

Store Manager

• Coached and developed talent to drive performance and exceed competitive sales goals.
• Increased average weekly sales from $12,883 to $16,579 in FY22.
• Elevated ATS from $48 to an average of $62.
• Grew Face Category sales from 37.5% to 45.8%.
• Improved Conversion Rate from 47% to an average of 51%.
• Successfully promoted two team members into management roles.

Store Manager

• Aligned and engaged the team in a shared vision to elevate service standards and key performance indicators (KPIs).
• Increased ATS from an average of $37 to $56.
• Boosted average weekly sales from $8,000 to $12,000 in FY21.
• Coached and developed both team members and management to drive performance.
• Facilitated two internal promotions into Keyholder and Store Manager roles.

Keyholder Manager

• Acted as a liaison between upper management and artists, ensuring seamless communication and alignment.
• Consistently met and exceeded competitive sales goals through strong customer engagement and artistry.
• Drove traffic into the store, providing makeup applications while successfully closing sales.
• Collaborated closely with the Store Manager on operational tasks, including team scheduling, training sessions, product launches, holiday planning, and sales strategy execution.

Makeup Education Instructor

• Taught the Fundamentals of Make-Up course, covering color theory, beauty, editorial, avant-garde, and special effects techniques.
• Developed and administered quizzes, tests, and projects to assess student comprehension and progress.
• Encouraged critical thinking through class discussions and debates, fostering a dynamic learning environment.
• Maintained a safe, clean, and organized classroom to enhance the educational experience.
• Planned and implemented lessons using diverse teaching strategies to meet various student learning needs.
• Collaborated with administrators and department teams on curriculum planning and assessment methods.
• Conducted small group instruction sessions, focusing on specific topics or skillsets to deepen understanding.