Jillian Palomba
North Port,Florida
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 6-year history of successful industry performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Outpatient Clinic Coordinator/Trainer
Sarasota Memorial Hospital
01.2022 - 11.2023
- Responsible for performing all front office duties with the capability of managing all day-to-day front office operations in the absence of the supervisor and/or manager
- Work collaboratively with leadership to ensure the clinic operates smoothly, promoting efficiency and effectiveness
- Serve as a liaison between physician, patient, facility staff and insurance companies to manage referrals, verify information, creation of therapy estimates, explaining financial liability, collecting payments, negotiating payment arrangements
- Registering and scheduling patients for rehabilitation services
- Demonstrate knowledge of healthcare terminology
- Knowledge of third party payers.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
Campus Manager
Albertus Magnus College
12.2019 - 10.2021
- Supervised campus activities and coordinated with different departments as required
- Monitored safety of sites and provided training to subordinates
- Assisted other departments in various student services activities on campus
- Managed inventory as required
- Ensured compliance to all college policies and procedures
- Prepared reports on various maintenance activities and submitted to the supervisor
- Coordinated with College Operations Officers and prepared departmental budgets.
- Managed budgets for various campus departments, resulting in cost savings and efficient resource allocation.
- Coordinated professional development opportunities for students to enhance teaching skills and subject matter expertise.
- Assessed student feedback to continuously improve residential life amenities within housing facilities.
- Implemented recruitment strategies that led to a significant increase in new student enrollment.
BDC Representative
Hamden Chevy/Mazda
12.2019 - 10.2021
- Answering incoming phone calls and online inquiries
- Logging customer details and comments in our system
- Schedule appointments and following up with any 'no show' customers
- Maintaining thorough, up-to-date knowledge of product
- Adhering to all company policies and procedures
- Ensuring potential customers are aware of any promotions
- Assisting with various other tasks as needed at both dealerships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Kennel Manager
Magnolia Hills
01.2016 - 11.2020
- Recorded, transcribed and distributed weekly meetings
- Hiring, training and supervising staff of 5+ workers
- Answered upwards of 20 phone calls daily, taking detailed messages
- Mentored less experienced staff on caring for and socializing animals
- Preparing animals for exams or surgery
- Setting up new clients and patients
- Preparation and maintenance of medical records admitting and discharging patients
- Created work schedules
- Developed and enforced kennel policies and procedures
- Monitoring the behaviour of animals.
Education
M.D. - Business Management
Albertus Magnus
New Haven, CT07.2023
Bachelor of Science in Business Management -
Albertus Magnus College
New Haven, CT06.2022
Skills
- Excellent organization and communication skills
- Demonstrated ability to work effectively with individuals of diverse backgrounds and abilities
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Team collaboration abilities
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Timeline
Outpatient Clinic Coordinator/Trainer
Sarasota Memorial Hospital
01.2022 - 11.2023
Campus Manager
Albertus Magnus College
12.2019 - 10.2021
BDC Representative
Hamden Chevy/Mazda
12.2019 - 10.2021
Kennel Manager
Magnolia Hills
01.2016 - 11.2020
M.D. - Business Management
Albertus Magnus
Bachelor of Science in Business Management -
Albertus Magnus College