Hi, I’m
Jillian Paluch
Grove City
Summary
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy
Overview
6
years of professional experience
Work History
Giant Eagle
Pharmacy Technician
08.2021 - 11.2025
Job overview
- Dispensed medications accurately, ensuring compliance with safety regulations and pharmacy standards.
- Assisted pharmacists in managing inventory levels, optimizing stock management procedures.
- Educated patients on medication usage and potential side effects to enhance understanding and adherence.
- Processed prescription orders using pharmacy software, improving workflow efficiency and accuracy.
- Mentored junior technicians on best practices for medication handling and customer service techniques.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Giant Eagle
Cashier
05.2020 - 08.2021
Job overview
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments following company policies.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
StoryPoint Senior Living
Dietary Aide
10.2019 - 05.2020
Job overview
- Assisted in meal preparation and service for residents, ensuring adherence to dietary restrictions.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment.
- Collaborated with kitchen staff to optimize food presentation and enhance guest satisfaction.
- Supported inventory management by tracking supplies and reporting shortages promptly.
- Followed safety and sanitation protocols, contributing to compliance with health regulations.
- Engaged with residents during meals, fostering positive interactions and enhancing their dining experience.
Education
Grove City High SchoolGrove City, OH
High School Diploma
06-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Prescription filling
- Patient confidentiality
- Supply restocking
- Insurance verification
- Labeling accuracy
- Stocking shelves
- Processing payments
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Written and verbal communication
- Cash register systems
- Conflict resolution
- Payment processing
- Product knowledge
- POS system operations
- Attention to detail
- Empathy and patience
- Clear communication
- Data entry
- Basic math
- Honest and dependable
- Hospitality and accommodation
- Dependability and reliability
Timeline
Pharmacy Technician
Giant Eagle
08.2021 - 11.2025
Cashier
Giant Eagle
05.2020 - 08.2021
Dietary Aide
StoryPoint Senior Living
10.2019 - 05.2020
Grove City High School
High School Diploma