Althea Payne
Springfield,MA
Summary
Solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
8
8
years of professional experience
Work History
Receptionist
Massage Elements
11.2023 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments and processed all transactions.
Shift Leader
Jolly Roger’s
06.2020 - 09.2023
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Receptionist
Best Western Hotel
01.2018 - 04.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled phone inquiries professionally, directing calls to appropriate departments as needed.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Assisted in training new staff on front desk procedures and customer service protocols.
Education
GED -
Quinsigamond Community College
Worcester, Massachusetts, MA03.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Leadership
- Scheduling
Timeline
Receptionist
Massage Elements
11.2023 - Current
Shift Leader
Jolly Roger’s
06.2020 - 09.2023
Receptionist
Best Western Hotel
01.2018 - 04.2020
GED -
Quinsigamond Community College