Jillian Payton
Cincinnati,OH
Summary
Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Store Manager
Soma Intimates
Crestview Hills, KY
09.2022 - Current
- Led grand opening of new store including, hiring, training, setting up sales floor and back room.
- Hosts monthly events to bring traffic into store.
- Creates a great customer experience by training, motivating and role playing with team on different scenarios.
- Manages payroll and schedules with Workforce Management.
- Ended fiscal year 2023 with 1% increase in UPT.
- Ended fiscal year 2023 with 4% increase in ADS.
- Ranked 2nd out of 21 stores for customer satisfaction survey.
Store Manager
Rally House
Cincinnati, OH
11.2021 - 09.2022
- Managed higher volume store in the company with over $2.9 million in sales.
- Increased sales by 118% from previous manager.
- Functioned as a role model, made sure customers were number one priority within the building.
- Recruited, interviewed, built and retained sales associates, full time leads, and assistant store managers.
- Motivated, led and trained associates by conducting conversations when they clock in and clock out.
- Internally promoted 5+ associates through coaching and training.
- Forecasted store sales projections, and managed payroll for max profitability.
- Created schedules for 25+ associates.
- Traveled to other cities to help with store hot markets and New Store Openings.
- Ability to prioritize and delegate tasks between 8-10 associates on the clock.
- Effectively communicated with associates, peers, district manager, COO.
- Executed floor moves to ensure maximum opportunities for merchandise to be sold.
Store Manager
Sally Beauty Supply
Fairfield, OH
09.2020 - 10.2021
- Responsible for handling customer relations and complaints while maintaining relationships with clients and licensed cosmetologists.
- Analyzed ShopperTrak program to effectively and efficiently schedule associates to peak hours.
- Oversaw and directed daily operations of the store and generate $660k in annual volume. (Increased by 14.6%, $84k from the previous manager with lower traffic.)
- Increased ATV by $2.55 from prior manager.
- Increased conversion by 5% from prior manager.
- Met and exceeded key performance indicators within the store.
- Co-led district-wide communication presentations to educate and update 20+ stores on companywide requirements and key practices to increase our Private Label Credit Card sales.
- Followed up with store manager peers on ways to increase their credit card sales.
- Instructed and role played with staff on handling conflict, product knowledge, and credit selling skills.
- Met sales quotas and comped last year’s numbers.
- Recruited and trained associates to succeed in selling and customer service while retaining the same associates by good communication.
Skills
- Team Development
- Operations Management
- Loss Prevention
- Employee Training
- Shift Scheduling
- Team Leadership
- Recruiting and Hiring
- Customer Relations
Accomplishments
- Credit Card Captain of Sally Beauty Dayton district June 2021
- Recognized for Chicos FAS ethos “Continuously improving” at Holiday Store Manager Meeting 2023.
Timeline
Store Manager
Soma Intimates
09.2022 - Current
Store Manager
Rally House
11.2021 - 09.2022
Store Manager
Sally Beauty Supply
09.2020 - 10.2021