Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Pena

Surprise,AZ

Summary

Proven leader at Ace Health and Wellness, adept in workflow optimization and staff training, enhancing operational efficiency and employee productivity. Excelled in customer service, achieving high satisfaction rates. Ensuring seamless data management and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Front Office Manager

Ace Heath And Wellness
02.2024 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Incentivizing and closing care gaps
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Lead Medical Assistant

Ace Health And Wellness
02.2021 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.

Certified Trainer

Raising Cane's Restaurants
08.2019 - 03.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

Health Management And Clinical Assistance

Carrington College - Phoenix
Phoenix, AZ
03.2021

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2019

Skills

  • Effective Multitasking
  • Workflow Optimization
  • Customer Service
  • Professional and Courteous
  • Scheduling and calendar management
  • Administrative Skills
  • Data Entry
  • Records Management
  • Inventory Control
  • Staff Training and Development
  • Proficient in AthenaOne and eClinicaworks
  • Teamwork and Collaboration
  • Documentation And Reporting

Timeline

Front Office Manager

Ace Heath And Wellness
02.2024 - Current

Lead Medical Assistant

Ace Health And Wellness
02.2021 - Current

Certified Trainer

Raising Cane's Restaurants
08.2019 - 03.2021

Health Management And Clinical Assistance

Carrington College - Phoenix

High School Diploma -

Valley Vista High School

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Jillian Pena