Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Piering

Bridgeport

Summary

Hospitality leader with extensive experience in managing dynamic bar environments. Demonstrated success in improving guest satisfaction, optimizing operations, and increasing revenue. Skilled in inventory management, staff training, and fostering a welcoming atmosphere. Committed to ensuring efficient and smooth operations through effective team collaboration.

Overview

12
12
years of professional experience

Work History

Bar Manager

Quartiere
04.2021 - 04.2025
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.


Head Bartender

Bobby V's Sports Bar
06.2017 - 03.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Kept bar presentable and well-stocked to meet customer needs.

Head Server

Kona Grill
08.2013 - 06.2017
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Education

High School Diploma -

Yorktown High School
06.2005

Graphic Design

Columbia College, Chicago
Chicago, IL

Interior Architecture

Purdue University
West Lafayette, IN

Skills

  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Staff Development
  • Schedule Preparation
  • Conflict resolution
  • Staff scheduling
  • Inventory control
  • Vendor management

Timeline

Bar Manager

Quartiere
04.2021 - 04.2025

Head Bartender

Bobby V's Sports Bar
06.2017 - 03.2021

Head Server

Kona Grill
08.2013 - 06.2017

High School Diploma -

Yorktown High School

Graphic Design

Columbia College, Chicago

Interior Architecture

Purdue University

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