Jillian Pietrzak
Casper
Summary
Developed customer service and problem-solving skills in fast-paced retail setting, seeking to transition into new field. Proficient in handling cash transactions and maintaining hygiene standards. Able to build strong customer relationships and ensure positive service experience.
Professional and prepared service professional with comprehensive experience in food service industry. Adept at maintaining high standards of cleanliness, customer satisfaction, and quality control. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in inventory management, point-of-sale systems, and customer interaction, ensuring seamless and enjoyable customer experience.
Experienced with customer interaction, creating welcoming and enjoyable environment for guests. Utilizes efficient food service techniques to ensure product quality and store cleanliness. Track record of effective teamwork and adaptability in dynamic service settings.
Reliable and friendly individual with positive attitude and knack for customer service. Understanding of food safety guidelines and basic cash handling, paired with strong communication skills. Committed to creating welcoming environment and ensuring customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Frozen Yogurt Shop Worker
Bliss
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Prepared fresh ingredients daily for the toppings bar, ensuring quality and variety for customers.
- Improved efficiency of shift changes by consistently completing thorough end-of-shift reports detailing sales figures and relevant issues.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept a tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Used ice cream makers, blenders, and frozen yogurt machines to create ice cream and yogurt.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans, and utensils to tidy up serving line.
- Operated frozen Yogurt machine correctly to maintain proper storage of yogurt.
Dental Assistant/Receptionist
Dr. Ryne Paulson Casper Children's Dental Clinic
05.2024 - 08.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handling appropriate tools and supplies for procedures.
- Prepared instruments and equipment for dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Head Hostess
Racca's Pizzeria
05.2021 - 10.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
Education
Bachelor of Science - Pre-Medicine
Montana State University
Bozeman, MT05-2028
High School Diploma -
Kelly Walsh High School
Casper, WY05-2024
Skills
- Energy and enthusiasm
- Patience and empathy
- Efficient work pace
- Reliability and punctuality
- Flexible schedule
- Customer service
- Cleaning and organization
- Friendly and outgoing
- Dependable and responsible
- Food handling safety
- Cash register operation
Timeline
Dental Assistant/Receptionist
Dr. Ryne Paulson Casper Children's Dental Clinic
05.2024 - 08.2024
Head Hostess
Racca's Pizzeria
05.2021 - 10.2021
Frozen Yogurt Shop Worker
Bliss
Bachelor of Science - Pre-Medicine
Montana State University
High School Diploma -
Kelly Walsh High School
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