Jillian Pingel
Rancho Palos Verdes ,CA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Serenitas Hospice
02.2024 - Current
- Created welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted executive management with special projects as needed to support overall business objectives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Permanent Supportive Housing Case Manager
Pathways Of Hope
10.2022 - 02.2024
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Provided patient and family education on available resources and self-care strategies.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assessed risk factors of patients and made referrals for further services.
- Developed partnerships with community organizations to expand services and referrals.
Case Manager
Sausal Creek Outpatient Stabilization Clinic
10.2021 - 10.2022
- Develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Establishes treatment programs by setting schedules and routines, coordinating provided services, and arranging resources, including transportation and escort.
- Act as the patient's advocate as it relates to insurance coverage and financial assistance.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Provided leadership, guidance and support to staff members.
Registered Behavior Technician
The Stepping Stones Group, LLC/Oakland Unified School District
03.2021 - 10.2021
- Provide classroom assistance to teacher and field assistance when necessary.
- Small group instruction to students with learning disabilities.
- Collect data and provide reinforcement.
- Helped with zoom difficulties and troubleshooting with students.
Care Coordinator II
Newport Healthcare
12.2020 - 03.2021
- Work with teens and young adults in mental health treatment facility.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provide support when clients are emotionally escalated.
- Monitor for self-harm and signs of distress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to counselor.
Behavioral Technician
StaffRehab/West Contra Costa County
10.2019 - 12.2020
- Provide classroom assistance to teacher and field assistance when necessary.
- Small group instruction to students with learning disabilities.
- Provide reinforcement to students while also maintaining their safety.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Registered Behavioral Technician
FirstSteps For Kids, Inc
08.2019 - 10.2019
- Provide home and community-based ABA services to children with autism between the ages of 16 months to 10 years old.
- Implementation of a treatment plan developed by a Board-Certified Behavior Analyst (BCBA) addressing communication, behavior, feeding, and social skills.
- Collect data to monitor the progress and effectiveness of the individualized treatment plan.
- Provide regular written and verbal progress updates on treatment goals.
- Ensure that the client is in a safe and positive environment at all times.
Behavior Technician
California Unified Service Providers, LLC, CUSP
07.2018 - 08.2019
- Led clients with autism aged 2-19 to achieve a greater independence in their home and community
- Provided parent training and encouraged parent participation.
- Worked directly with clients in the field, observed behavior, collected data, measured client's independent success, calculated percentages, and reported results to employer and client guardians daily.
- Collaborated with supervising BCBA's to develop and update intervention and treatment plans.
- Supported the integration of behavioral services within the institution.
Office Assistant
Kreative Nursing Solutions, LLC
06.2017 - 07.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in scheduling travel arrangements for senior executives.
- Assisted with onboarding of new employees.
- Assist with payroll and employee scheduling.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Nanny/Personal Assistant
Private Families
10.2015 - 05.2017
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
- Promoted language development skills through reading and storytelling.
- Instruct children in safe behavior, such as seeking adult assistance
- Work with parents to develop and implement discipline programs to promote desirable child behavior
- Provide transportation, perform housekeeping and cleaning duties related to children's care
- Help develop or monitor family schedule.
Ticket Sales Associate
Saint Mary's College of California
11.2013 - 05.2017
- Clerical work and cash handling.
- Resolve customer complaints or answer customers' questions regarding policies and procedure.
- Provide employees with guidance in handling difficult or complex problems in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Education
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA12-2025
Bachelor of Science - Allied Health Science
Saint Mary's College of California
Moraga, CA05.2017
Skills
- Rehabilitation Services
- Individualized Treatment Plans
- Community Resources
- Updating Charts
- Supportive Counseling
- Crisis Planning
- Emotional Support
- Training and Teaching
- Visiting Patient Homes
- Coordinating Services
- Excellent Customer Service Skills
- Behavioral Skills Development
Certification
- RBT Certification
- CPR & First Aid
- Non-Violent Crisis Intervention
Timeline
Administrative Office Manager
Serenitas Hospice
02.2024 - Current
Permanent Supportive Housing Case Manager
Pathways Of Hope
10.2022 - 02.2024
Case Manager
Sausal Creek Outpatient Stabilization Clinic
10.2021 - 10.2022
Registered Behavior Technician
The Stepping Stones Group, LLC/Oakland Unified School District
03.2021 - 10.2021
Care Coordinator II
Newport Healthcare
12.2020 - 03.2021
Behavioral Technician
StaffRehab/West Contra Costa County
10.2019 - 12.2020
Registered Behavioral Technician
FirstSteps For Kids, Inc
08.2019 - 10.2019
Behavior Technician
California Unified Service Providers, LLC, CUSP
07.2018 - 08.2019
Office Assistant
Kreative Nursing Solutions, LLC
06.2017 - 07.2018
Nanny/Personal Assistant
Private Families
10.2015 - 05.2017
Ticket Sales Associate
Saint Mary's College of California
11.2013 - 05.2017
- RBT Certification
- CPR & First Aid
- Non-Violent Crisis Intervention
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Science - Allied Health Science
Saint Mary's College of California
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