Jillian Placko
Springfield
Summary
Dedicated and dependable professional with experience in customer service, fast-paced team environments, and safety-focused operations. Skilled in clear communication, conflict resolution, and adapting to changing situations while maintaining a positive and professional demeanor. Known for collaborating effectively with team members and providing exceptional service under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public Works Maintenance Worker
Lane County Public Works
Eugene, OR
06.2024 - 09.2025
- Worked in a strict, team based environment where clear communication and coordination were essential for safety
- Maintained focus and professionalism during physically demanding work conditions
- Adapted to changing team roles in a fast paced environment
Food Service Customer Service Associate
Mountain Mikes
Klamath Falls, OR
02.2025 - Current
- Managed point-of-sale transactions accurately, ensuring smooth payment processing.
- Managed phone orders while providing clear, friendly communication with customers
- Trained new staff on customer service protocols and operational procedures.
- Coordinated delivery orders to ensure accuracy and timely service
- Maintained composure and attention to detail during high volume periods
Customer Service Associate-Front of House
Papa's Pizza Parlor
Springfield, OR
08.2021 - 01.2025
- Collaborated with team members to improve service delivery processes and workflows.
- Delivered friendly, professional customer service
- Worked calmly in a fast paced, stressful environment
- Worked closely with customers to resolve concerns calmly and clearly
- Followed established procedures to ensure safety and satisfaction
Education
No Degree - Kinesiology
William Penn University
Oskaloosa, IABachelor of Science - Radiologic Science
Oregon Institute of Technology
Klamath Falls, OR06-2028
High School Diploma -
Pleasant Hill High School
Pleasant Hill, OR06-2023
Skills
- Customer service excellence
- Clear and professional communication
- Conflict resolution
- Team collaboration
- Adaptability
- Dependability
- Safety Awareness
- Calm under pressure
- Attention to detail
Certification
Basic Life Suppport
Timeline
Food Service Customer Service Associate
Mountain Mikes
02.2025 - Current
Public Works Maintenance Worker
Lane County Public Works
06.2024 - 09.2025
Customer Service Associate-Front of House
Papa's Pizza Parlor
08.2021 - 01.2025
No Degree - Kinesiology
William Penn University
Bachelor of Science - Radiologic Science
Oregon Institute of Technology
High School Diploma -
Pleasant Hill High School