Jillian Prince
Covina,CA
Summary
Well-trained Assistant Restaurant Manager promoting 3 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Ana's Pizza
04.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shift Leader
Rose City Pizza
08.2021 - 08.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Reduced employee turnover through ongoing training and support.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
Warehouse Packer
Rain Bird
06.2020 - 08.2021
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Picked and packed order items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Safely and securely loaded items to prevent damage during transport.
Education
High School Diploma -
South Hills High School
West Covina, CA06.2020
Skills
- Customer experience
- Customer Relationship Management (CRM)
- Training and mentoring
- Opening and closing procedures
- Restaurant Operations
- Food and beverage knowledge
- Inventory Control
- POS system knowledge
- Staff Training and Development
- Money Handling
- Time Management
Certification
- Culinary Arts Training - June 2024
Mt.San Antonio College - Walnut,CA
Timeline
Assistant Restaurant Manager
Ana's Pizza
04.2023 - Current
Shift Leader
Rose City Pizza
08.2021 - 08.2023
Warehouse Packer
Rain Bird
06.2020 - 08.2021
High School Diploma -
South Hills High School