Jillian Provenza
Business Administrator
Las Vegas,NV
Summary
Diligent with over 10 years of experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong communication skills, both written and verbal. Dependable candidate successful at managing multiple priorities and/or projects simultaneously with a high degree of accuracy while maintaining a positive attitude.
Overview
17
17
years of professional experience
Work History
Manager
Can Can Room Gentlemans Lounge
Las Vegas, NV
04.2015 - 12.2022
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Associate
United States Shipping Solutions
Las Vegas, NV
01.2013 - 03.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Countryside Publishing
Las Vegas, NV
02.2009 - 12.2012
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist
Dream World INC
Las Vegas, NV
08.2005 - 01.2009
- Created a positive work environment for employees
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
High School Diploma - undefined
Boulder City High School
Skills
Policy Implementationundefined
Timeline
Manager
Can Can Room Gentlemans Lounge
04.2015 - 12.2022
Customer Service Associate
United States Shipping Solutions
01.2013 - 03.2015
Receptionist
Countryside Publishing
02.2009 - 12.2012
Receptionist
Dream World INC
08.2005 - 01.2009
High School Diploma - undefined
Boulder City High School
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