Jillian Pugliese
Frederick,MD
Summary
Dynamic professional with extensive experience in leadership and operational excellence at Sheetz. Proven ability in health and safety compliance, incident reporting, and fostering strong team relationships. Recognized for enhancing customer satisfaction and streamlining processes, ensuring high-quality service in fast-paced environments. Skilled in emergency response and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Night Supervisor
Sheetz
12.2024 - 08.2025
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Pit Master
Hog It up BBQ
03.2023 - 01.2025
- Enhanced customer satisfaction by consistently delivering high-quality, flavorful barbecue dishes.
- Assisted in inventory management, accurately tracking supplies and placing timely orders as needed.
- Demonstrated expertise in various smoking techniques, resulting in tender meats full of complex flavors.
- Monitored grill temperatures throughout service hours to guarantee perfectly cooked meats every time.
Infection Control Coordinator
Kasier Permanente
03.2019 - 01.2023
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
Sous Chef
Athens
01.2018 - 01.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Pit Master
5 Pigs Bbq
03.2016 - 03.2018
- Enhanced customer satisfaction by consistently delivering high-quality, flavorful barbecue dishes.
- Demonstrated expertise in various smoking techniques, resulting in tender meats full of complex flavors.
- Monitored grill temperatures throughout service hours to guarantee perfectly cooked meats every time.
- Managed catering events from start to finish, including planning menus tailored to specific client needs while maintaining budget constraints.
Server/bartender
Bar Louie
01.2013 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Aroma House
01.2006 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Started washing dishes, got as high as I could in the company
Education
General Studies/ French
Brunswick High
Brunswick, MD08-2010
Skills
- Health and safety
- Incident reporting
- Security protocols
- Scheduling coordination
- Emergency response
Certification
infection control
safe serve
Timeline
Night Supervisor
Sheetz
12.2024 - 08.2025
Pit Master
Hog It up BBQ
03.2023 - 01.2025
Infection Control Coordinator
Kasier Permanente
03.2019 - 01.2023
Sous Chef
Athens
01.2018 - 01.2019
Pit Master
5 Pigs Bbq
03.2016 - 03.2018
Server/bartender
Bar Louie
01.2013 - 01.2018
Assistant Manager
Aroma House
01.2006 - 01.2013
General Studies/ French
Brunswick High
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