Jillian Pullon
Bristol,VA
Summary
Accomplished professional with 12 years of experience in office and administrative work ,enhancing operational efficiency and patient satisfaction. Skilled in document management and problem-solving, adept at streamlining processes and improving team performance. Excelled in roles requiring strong administrative skills and a results-driven approach, achieving significant improvements in customer service and internal coordination. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
21
21
years of professional experience
Work History
Front Office
Holston Medical Group
02.2012 - Current
- Manage paperwork for 15 providers including Disability, FMLA, letters and home health.
- Open the office in the mornings and make sure
- Maintained a high level of professionalism while addressing patient inquiries and resolving complaints.
- Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
- Streamlined communication between departments for enhanced operational efficiency and guest experience.
- Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for the front office department.
- Trained new front office employees on established procedures, customer service skills, and operating systems.
- Improved patient satisfaction by efficiently managing front office tasks such as check-ins, check-outs, and reservation management.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Kmart, Sears Holding
08.2011 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Department Manager
Lowes Home Improvement
03.2003 - 04.2009
- Department manager over 3 departments.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
Associate of Science - Business Administration And Management
Northeast State Community College
Blountville, TN05.2013
Skills
- Typing Speed
- Document Management
- Problem-solving skills
- Time Management
- File Organization
- Medical Terminology
- Scheduling and calendar management
- Schedule Management
- Documentation and Recordkeeping
- Excel spreadsheets
- Word Processing
- Bookkeeping
- Strong Problem Solver
- Administrative Skills
Timeline
Front Office
Holston Medical Group
02.2012 - Current
Customer Service Representative
Kmart, Sears Holding
08.2011 - 02.2012
Department Manager
Lowes Home Improvement
03.2003 - 04.2009
Associate of Science - Business Administration And Management
Northeast State Community College