Jillian Quam
Spokane
Summary
Detail-oriented food service professional, recognized for multitasking, strong customer engagement and ability to adapt to changing environments. Expertise in POS systems and safe food handling ensures efficient operations and exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Server/Host/Food Runner
Twigs Bistro And Martini Bar
06.2022 - Current
- Implemented upselling techniques, contributing to increased average order value through enhanced product knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Trained new team members on restaurant protocols and customer service best practices.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Served as barback, hostess and food runner when needed, demonstrating flexibility and adaptability within the team dynamic.
Delivery Driver/ Cook/Drive-Thru Cashier
Jimmy John's
10.2021 - 06.2022
- Collaborated with team members to optimize delivery routes for efficiency.
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of drive-thru area to enhance customer experience.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Collaborated with team members to streamline sandwich assembly processes, improving efficiency during peak hours.
- Crafted sandwiches to customer specifications, ensuring quality and freshness in every order.
- Monitored equipment functionality, reporting maintenance needs to ensure optimal operation and safety compliance.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Cook/Restaurant Cashier
High Tide Lobster Bar
07.2021 - 09.2021
- Prepared and cooked a variety of seafood dishes, ensuring quality and presentation standards.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Assisted in inventory management by tracking ingredient supplies and minimizing waste.
- Implemented portion control measures to ensure consistency in dish servings across busy shifts.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Server/ Host/ Food Runner
The Pizza Co.
09.2020 - 06.2021
- Accurately processed orders using point-of-sale systems, enhancing transaction efficiency.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to expedite food preparation and minimize wait times.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host
Mustard Seed Asian Cafe
10.2019 - 09.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover.
- Provided menu information, enhancing guest dining experience.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
OnTrack Academy
Spokane06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Upselling techniques
- POS operation
Timeline
Server/Host/Food Runner
Twigs Bistro And Martini Bar
06.2022 - Current
Delivery Driver/ Cook/Drive-Thru Cashier
Jimmy John's
10.2021 - 06.2022
Cook/Restaurant Cashier
High Tide Lobster Bar
07.2021 - 09.2021
Server/ Host/ Food Runner
The Pizza Co.
09.2020 - 06.2021
Host
Mustard Seed Asian Cafe
10.2019 - 09.2020
High School Diploma -
OnTrack Academy