Jillian Rademacher
Pinehurst,NC
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Hilton Scottsdale Villas
Scottsdale, AZ
07.2022 - 08.2024
- Developed and implemented hotel policies and procedures.
- Assigned duties and monitored performance of all employees in the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Housekeeping Team Leader
Tidy Casa
Phoenix, AZ
05.2020 - 05.2022
- Assigned tasks to housekeeping staff and monitored their performance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Adhered to standard operating procedures while monitoring guest satisfaction scores.
- Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
- Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
- Created written reports summarizing daily activities within the department.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
House Cleaner
Self-employeed
Tempe, AZ
01.2018 - 04.2020
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Swept, mopped, vacuumed and polished floors of all types.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Disinfected kitchen utensils like cutting boards and knives after use.
Education
Bachelor of Science - Hospitality Administration And Management
Purdue University
West Lafayette, IN12-2017
Skills
- Event preparation
- Guest Relations
- Reservation Management
- Supply Restocking
- Cleaning and sanitizing
- Housekeeping
- Concierge support
- Concierge services
- Guest Reception
- Office Organization
- Payment Processing
Accomplishments
- Advanced Placement
- Honors
Languages
Spanish
Professional
American sign language
Professional
Certification
- CPR
- AED
- Bloodborne Pathogen
- Food & Beverage
Timeline
Hospitality Worker
Hilton Scottsdale Villas
07.2022 - 08.2024
Housekeeping Team Leader
Tidy Casa
05.2020 - 05.2022
House Cleaner
Self-employeed
01.2018 - 04.2020
Bachelor of Science - Hospitality Administration And Management
Purdue University
- CPR
- AED
- Bloodborne Pathogen
- Food & Beverage
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