Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Ray

Deland

Summary

Friendly and reliable customer service professional with a strong focus on task achievement. Enthusiastic about professional growth and dedicated to excelling in a fast-paced environment. Thrives in collaborative team settings, experienced in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success, fostering productive work environments and consistently achieving set goals.

Overview

9
9
years of professional experience

Work History

Residence Hall Assistant

Alliance Community For Retirement Living
03.2025 - Current
  • Collaborated with staff members to create engaging programming for the diverse needs of the residential population.
  • Managed administrative tasks such as documentation, incident reports, and policy enforcement, maintaining an organized record system.
  • Developed strong relationships with residents through consistent communication and support.
  • Reported any violations of policies or procedures observed while on duty as Residence Hall Assistant.
  • Helped maintain cleanliness standards within shared spaces such as lounges, laundry rooms, kitchens.
  • Conducted nightly rounds within the residence hall, ensuring safe conditions in all common areas.
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted patients with household and lifestyle duties

Front Desk - Referral Coordinator - Referral Manager

Family Health Source
10.2017 - 06.2025
  • Check in and Check out.
  • Money Management.
  • Answering and redirecting calls.
  • Coding for Referral Orders.
  • Distributing faxes and messages.
  • Handling over 1,900 Referral and Imaging orders a month.
  • Meeting and creating a relationship with our community and business representatives.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Managed and motivated employees to be productive and engaged in work.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Accomplished multiple tasks within established timeframes.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.

Direct Support Staff for the Mentally Disabled and Autistic

Sunrise Community
04.2017 - 10.2017
  • Client Care Services.
  • Transportation.
  • Distributions of Medication.
  • Outdoor Activities.
  • Client Behaviors.
  • Housekeeping.

Cashier/Receptionist

Parks Toyota of Deland
06.2016 - 01.2017
  • Answered and quickly redirected up to several calls at a time.
  • Directed guest and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated area
  • Money management.
  • Opening and closing procedures.

Sales Associate

C&M Medical
04.2016 - 06.2016
  • Answered calls, addressing customer inquiries, solving problems and providing new product information.
  • Described product to customer and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientele.

Education

Associate of Arts - Psychology

Seminole State College

High School Diploma -

Wilson Tech Boces
Northport, NY
07.2015

Highschool Diploma - undefined

Harborfields High School
Gewnnlawn, NY
01.2015

Associate of Arts - Veterinary Technician

Penn Foster College
Scottsdale, AZ
01-2023

Skills

  • Customer Service
  • Switchboard
  • Medical Coding
  • Insurance Verifying
  • Excel
  • Powerpoint
  • Filing
  • Microsoft Word
  • Scheduling Appointment
  • Crisis management
  • Resident monitoring
  • Multitasking Abilities

Timeline

Residence Hall Assistant

Alliance Community For Retirement Living
03.2025 - Current

Front Desk - Referral Coordinator - Referral Manager

Family Health Source
10.2017 - 06.2025

Direct Support Staff for the Mentally Disabled and Autistic

Sunrise Community
04.2017 - 10.2017

Cashier/Receptionist

Parks Toyota of Deland
06.2016 - 01.2017

Sales Associate

C&M Medical
04.2016 - 06.2016

Highschool Diploma - undefined

Harborfields High School

Associate of Arts - Psychology

Seminole State College

High School Diploma -

Wilson Tech Boces

Associate of Arts - Veterinary Technician

Penn Foster College

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