Jillian Rivera

• Increased sales in first 90 days to exceed goals (+13.2% YTD)
• Rolled out new credit card and effectively trained my leaders and associates on selling the benefits
• Established a culture of accountability through clear expectations and performance management
• Creates schedules for all departments in accordance with payroll projections, make adjustments as needed to align to guest traffic and business needs
• Efficiently and effectively planed merchandising and pricing workload including visual schematics, revisions, sampling and promotions
• Established a culture of accountability, by setting clear expectations of performance.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

As Executive Team Leader, Human Resources

• Provide Human Resources support to 250 employees
• Manage a team of 3 HR professionals
• Leave and disability management, legal compliance, and statutory reporting
• Assist managers with performance improvement plans, provided guidance on general best practices to Executives and Team Leaders
• Point of contact for employee/staff grievances
• Lead communication efforts between management and HR
• Initiate engagement tactics
• Responsible for staffing and onboarding all areas of the store.
• Responsible for staying aligned with company payroll and labor laws

As Executive Team Leader, Specialty Sales

• Responsible for sales in Electronics, Ulta, Target Beauty, Apparel, Accessories, and General Merchandise (bed, bath, home, kitchen, furniture)
• Created a guest obsessed culture by building a team of top talent who are global in their roles
• Creates schedules for 5 departments in accordance with payroll projections
• Efficiently and effectively planed merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
• Leveraged guest insights and feedback to drive the business and be the destination of choice for our guests
• Built specialty teams of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty, and Electronics
• Trained a new VM and elevated dedicated business owners to create inspiring visual moments in A&A, Home, Baby, and other seasonally relevant areas in general merchandise
• Managed apparel, beauty, and electronic inventory and backroom for timely sales floor replenishment
• Developed and coach team members and team leaders to elevate the skills in selling, visuals, and leadership
• Established a culture of accountability through clear expectations and performance management
• Overseen Target x Ulta collaboration and the overall new construction of Ulta
• Hires 6 skilled and educated beauty savvy team members and 1 Beauty Team leader for Ulta x Target
• Over see over 50 permanent employees, including 4 leaders
• As LOD over seen up to 300 team members at a given time

• Responsible for 33 associates, 5 full time department managers, and 1 part time beauty manager
• Implemented strategies and guest focused sales plan to increase conversion from 23.6% to 28.9% within the first 3 months in role
• Reduced shrink 5% after first inventory cycle assessment by bringing asset protection to light within building
• Passed all AP assessments after implementing and following up on new procedures and processes
• Recruited, hired, trained all incoming associates on advanced selling techniques
• Designed maps for product placement and delivered exceptional visual standards
• Wrote schedules based on business needs to insure proper coverage and proper truck processing times.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Opened a new location with a new brand inside (Rue21 Plus size)
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Plan and prepare work schedules and keep records of employees' work schedules and timecards
• Communicate with company high level management to develop methods and procedures to increase sales, expand markets, and promote business
• Determined employee promotions and terminated employees when necessary
• Completed weekly schedules according to payroll policies
• Trained all new managers within district on store procedures and policies
• Analyzed marketing information and translated it into strategic plans
• Designed employee motivation strategies and contests.
• Traveled to different Rue21 stores and to teach new in role leaders, reset backrooms, and teach visual standards.

• Started as a part time employee in 2015
• Promoted within 6 months to ASM
• Was sent to level 1 and 2 leadership classes after 1 year and promoted to store manager
• Did inventory counts weekly and audited any discrepancies
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Ordered products needed to fill the floor without going over budget
• Overseen the new implementation of our device repair program, hired and trained technicians
• Oversaw all warranty issues, resolved customer complaints and concerns.
• Paid out all vendors on time and keep detailed records of receipts
• Sent monthly statements for all our B2B customers.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.

• Supervised reception, storage and shipping of fuel
• Operated equipment such as forklifts, pallet jacks and cherry pickers
• Regulated variables such as temperature and pressure to maintain optimal flow
• Logged all transactions in real time to keep tracking system updated
• Inspected equipment, performed basic repairs and conducted scheduled maintenance actions
• Observed production operations, identified safety hazards and addressed problems to maintain safety for all personnel.
• Handled and transported fuel to vehicles and aircraft.
• Tested fuel products and handled hazardous materials.
• Leveraged strong organizational skills to maintain meticulous documentation of all transactions involving petroleum products.