Jillian Roberts
Heath Springs,SC
Summary
Professional specializing in digital operations and customer experience. Expertise in process improvement and technical issue resolution. Recognized for a proactive approach and meticulous attention to detail in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Digital Channels Specialist
Founders Federal Credit Union
05.2024 - Current
- Assisted customers by phone with online banking inquiries and account management.
- Streamlined communication between departments regarding customer issues.
- Resolved technical issues related to online banking services.
- Monitored transactions for potential fraud or security concerns.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Processed customer transactions promptly, minimizing wait times.
Sales Associate
Lotus Boutique & Designs
09.2022 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Devised a content strategy to effectively engage target audiences.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Sales Associate
Preppy Pineapple Boutique
11.2020 - 08.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build loyalty.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
Bachelor of Science in Business Administration - Operations and Supply Chain Management
University of South Carolina
Columbia, SC05-2026
Skills
- Advanced planning and organizational skills
- Time management and prioritization
- Exceptional customer service
- Teamwork and collaboration
- Technical troubleshooting
- Merchandising operations
Timeline
Digital Channels Specialist
Founders Federal Credit Union
05.2024 - Current
Sales Associate
Lotus Boutique & Designs
09.2022 - 08.2023
Sales Associate
Preppy Pineapple Boutique
11.2020 - 08.2022
Bachelor of Science in Business Administration - Operations and Supply Chain Management
University of South Carolina
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