Jillian Rollis
ELK
Summary
Dynamic office manager with a proven track record at Rapid Shine Services, excelling in team leadership and effective communication. Expert in streamlining operations and enhancing employee training, resulting in improved performance. Skilled in invoice tracking and customer relationship management, driving revenue growth through strategic cross-selling techniques.
Overview
11
11
years of professional experience
Work History
Office Manager
Rapid Shine Sevices
Spokane
04.2024 - 12.2025
- Streamlined daily office operations and maintained organized filing systems.
- Implemented efficient scheduling for meetings and appointments across teams.
- Facilitated onboarding of new employees and conducted training sessions to enhance team performance.
- Managed office inventory, placing supply orders to maintain adequate stock levels.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services efficiently.
DUAL GENERAL MANAGER
Victra Wireless
Spokane
01.2022 - 03.2024
- Coached employees in effective selling techniques to enhance revenue through cross-selling.
- Identified, hired, and trained highly qualified staff on best practices and sales strategies.
DISTRICT SALES MANAGER
Gowireless
Spokane
02.2018 - 01.2022
- Oversee local sales managers and staffs
- Review operational records and reports to inform sales strategy
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues
- Use value-added selling process, execute go-to-market strategies, and negotiate sales to close business deals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
SALES MANAGER
Gowireless
Spokane
04.2015 - 02.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
Associate of Arts - Elementary
University Of Phoenix
Phoenix, AZ08.2012
BBA - Business Administration And Management
American Intercontinental University
Atlanta, GASkills
- Direct sales and merchandising
- Account servicing and customer relations
- Team leadership and building
- Multitasking and prioritization
- Problem solving and analysis
- Office management and scheduling
- Invoice and inventory tracking
- Employee training and development
- Customer relationship management
- Cross-selling techniques
- Effective communication skills
Timeline
Office Manager
Rapid Shine Sevices
04.2024 - 12.2025
DUAL GENERAL MANAGER
Victra Wireless
01.2022 - 03.2024
DISTRICT SALES MANAGER
Gowireless
02.2018 - 01.2022
SALES MANAGER
Gowireless
04.2015 - 02.2018
Associate of Arts - Elementary
University Of Phoenix
BBA - Business Administration And Management
American Intercontinental University