Jillian Roos
Independence,MO
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
Best Western Hotel
08.2022 - 07.2023
- Managed team productivity and workflow to exceed quality standards.
- Hired, trained, and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeper
Hampton Inn By Hilton
09.2021 - 08.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Used chemicals by following safety protocols and procedures.
Housekeeping and Laundry Attendant
Best Western Plus Hotel
01.2021 - 10.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
Barista Shift Lead
Dunkin' Donuts
06.2020 - 12.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Executive Assistant to the General Manager
Joe King, FCI
02.2020 - 06.2020
- Organized new office and designed systems to maximize administrative operations.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Managed office by ordering office supplies and maintaining office equipment.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Sandwich Artist
Goodcents Deli Fresh Subs
04.2019 - 11.2019
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Cashier
Red Racks Thrift Stores
04.2018 - 10.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Fort Osage High School
Independence, MO05.2020
Skills
- Communication
- Leadership
- Problem Solving
- Time Management
- Adaptability
- Critical Thinking
- Management
- Attention to Detail
- Customer Service
- Collaboration
Timeline
Housekeeping Manager
Best Western Hotel
08.2022 - 07.2023
Housekeeper
Hampton Inn By Hilton
09.2021 - 08.2022
Housekeeping and Laundry Attendant
Best Western Plus Hotel
01.2021 - 10.2021
Barista Shift Lead
Dunkin' Donuts
06.2020 - 12.2020
Executive Assistant to the General Manager
Joe King, FCI
02.2020 - 06.2020
Sandwich Artist
Goodcents Deli Fresh Subs
04.2019 - 11.2019
Cashier
Red Racks Thrift Stores
04.2018 - 10.2018
High School Diploma -
Fort Osage High School
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