Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Ross

North Pole,AK

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Associate

Fred Meyer
07.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.

Crew Trainer

McDonald's
08.2022 - 07.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.

Youth Soccer Referee

Fairbanks Youth Soccer Association
05.2022 - 07.2022
  • Displayed respect to coaches, participants and parents to promote positive playing environment.
  • Enforced sportsmanship and and promoted focus on learning gameplay, rules and techniques.
  • Compiled and maintained waiver forms, attendance rosters and game stats for accurate record-keeping.
  • Informed participants of fouls committed to facilitate continued learning and minimize future penalties
  • Addressed unsafe field conditions and inappropriate coach, player and spectator conduct to maximize safety.
  • Monitored and managed soccer games to verify safety and promote good sportsmanship for players.

Education

High School Diploma -

Best Homeschool
05.2024

Skills

  • Safety Processes
  • Time Management
  • Cash Register Operations
  • Service Assistance
  • Strategy Development
  • Performance Improvement
  • Customer Engagement
  • Maintaining Clean Work Areas

Timeline

Associate

Fred Meyer
07.2023 - Current

Crew Trainer

McDonald's
08.2022 - 07.2023

Youth Soccer Referee

Fairbanks Youth Soccer Association
05.2022 - 07.2022

High School Diploma -

Best Homeschool

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Jillian Ross