Jillian Russell
DeLand
Summary
Highly motivated customer service professional offers history of increasing satisfaction and loyalty through outstanding customer service. Skilled in handling inquiries, resolving issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Supervisor
Bealls & Burkes Outlet
07.2023 - 04.2024
- Recieved my first promotion within the first 5 months of working there
- Ran the front end of the store and helped to ensure the store was always orderly
- Helped customers make decisions with product and assisted in answering any questions they may have
- Cash manager who counted tills, made deposits, ran reports and any other managerial duties
- Helped to ensure product was put out quickly and correctly along with also unboxing shipments we get in.
Associate
Aldi
05.2021 - 02.2023
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Maintained inventory and store visual presentation to meet customer needs
- Helped restock shelves when necessary to maintain an organized display area
- Resolved customer complaints professionally in accordance with company policy
- Counted and balanced cash drawer at the beginning and end of each shift.
Beauty Advisor
Ulta
09.2020 - 03.2021
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look
- Resolved customer complaints in a timely manner while adhering to company policies
- Demonstrated the features and benefits of beauty products to clients
- Prevented store losses using awareness, attention to detail, and integrity
- Advised customers on proper skin care techniques according to their individual skin types.
Customer Service Associate
Winn Dixie
08.2019 - 10.2020
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Managed customer refunds and returns quickly and efficiently while maintaining a positive attitude
- Generated and analyzed daily reports relating to cash deposits and register operations.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06.2019
Skills
- Staff Training
- Payment Processing
- Customer Service
- Cleaning and Sanitizing
- Refunds and Exchanges
- Cash Register Systems
- Issue Resolution
- Merchandise Restocking
- Drawer balancing
- Work Ethic and Integrity
Timeline
Cashier
Walmart
03.2024 - Current
Supervisor
Bealls & Burkes Outlet
07.2023 - 04.2024
Associate
Aldi
05.2021 - 02.2023
Beauty Advisor
Ulta
09.2020 - 03.2021
Customer Service Associate
Winn Dixie
08.2019 - 10.2020
High School Diploma -
New Smyrna Beach High School