Jillian Russell
Hampton,NH
Summary
Hi there! My name is Jillian Russell, I am a high school graduate of class 23'. I graduated high school three months early due to credits I had earned putting me ahead! During those few extra months I had leading to summer I chose to live out my 17-18th years of life working, saving money and enjoying my free time with friends, family, and hobbies. I have known since before graduating I wanted to get into the dental field!
My goal is dental hygiene, although I am in school at BCI (Boston career institute) in lowell getting licensed for dental assisting! I have worked two summer jobs, for three years here at Hampton beach, NH where I've grown up since the 3rd grade. I have endured many social interactions from crowded high paced work environments to shipping and receiving, enhancing my technological ability's...Compassion, empathy, sympathy and understanding has brought me very far in this current day and age, striving for a positive mindset can better the environment around you and in return produce a happy, healthy work/life balance. Im constantly open to new opportunities and work shops to further my knowledge as the years go by. Overall I am ecstatic to see what the future has in store.!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of Shipping and Receiving
Infinity Creative Enterprise
Seabrook , NH
03.2023 - Current
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
- Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
Customer Service Representative
Hampton Beach Parasail
Hampton , NH
05.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Host
Boardwalk inn and cafe
Hampton , NH
05.2019 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Boston Carrer Institute
Lowell, MA06-2023
Skills
- Team Leadership
- Team Collaboration
- Time Management
- Verbal and written communication
- Effective Multitasking
- Customer Relations
- Customer service and satisfaction
- Detail Oriented
- Professional Appearance
- Telephone reception
- Reservations
- First Aid Training
Certification
- Radiology certification
- CPR certification
Interests
* Sharing provider to patient information/education
The idea of being able to take your knowledge or fun facts and share them with patients, family or friends interests me greatly. It is joyful knowing I properly helped someone become more educated on their anatomy or overall health/ preventive measures.
Timeline
Head of Shipping and Receiving
Infinity Creative Enterprise
03.2023 - Current
Customer Service Representative
Hampton Beach Parasail
05.2021 - 09.2024
Host
Boardwalk inn and cafe
05.2019 - 09.2022
High School Diploma -
Boston Carrer Institute
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