Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jillian Scarlett

Jillian Scarlett

Mount Vernon

Summary

Detail-oriented and dependable administrative professional with over 20 years of experience in healthcare and office operations. Proven expertise in managing workflows, leading teams, coordinating schedules, and supporting leadership functions. Skilled in budgeting, payroll, staff supervision, and client satisfaction initiatives. Recognized for leadership, organizational skills, and commitment to excellence.

Overview

25
25
years of professional experience

Work History

Weekend Office Manager

TD Essential Solutions
Bronx
01.2022 - Current
  • Oversee daily office operations, including technician dispatch and administrative coordination.
  • Manage staff schedules, address HR-related matters, and serve as the primary contact for employee support.
  • Coordinate client appointments, and dispatch cleaning staff to job sites efficiently.
  • Provide administrative assistance to leadership, including preparing sales proposals, setting appointments, and handling correspondence.
  • Process bi-weekly payroll and oversee departmental budget and spending.
  • Supervise staff performance, training, and accountability.
  • Create and maintain reports and documents as requested by management.
  • Conduct client quality assurance calls to ensure satisfaction and resolve concerns.
  • Ensure office equipment and facilities are maintained and operational.
  • Monitor inventory levels and order office and cleaning supplies as needed.
  • Manage weekend office operations, including staff coverage and urgent issue resolution.

Senior Secretary II - Engineering

Montefiore Medical Center
Bronx
07.2013 - Current
  • Coordinate and prioritize daily office tasks and engineering shop work orders.
  • Provide responsive customer service for maintenance-related inquiries.
  • Transcribe and dispatch routine work orders; escalate emergencies appropriately.
  • Maintain inventory and order office/shop supplies from vendors.
  • Procurement Processing
  • Assist in developing Vendor contracts
  • Generate spreadsheets for FEMA COVID reimbursement reporting.
  • Liaise with equipment vendors for repairs and routine maintenance.
  • Answer high-volume phone lines and provide coverage support.
  • Oversee payroll functions including tracking time and attendance.
  • Request ID badges through Security
  • Create and distribute weekend coverage schedules as needed.

Unit Secretary - Oncology

Montefiore Medical Center
Bronx
06.2000 - 06.2013
  • Managed health records and departmental correspondence.
  • Ordered and maintained office/medical supplies utilizing cost-saving measures.
  • Coordinated patient transportation and inpatient scheduling.
  • Served as a communication bridge between staff, patients, and families.
  • Participated in quality improvement (QI/PI) meetings and initiatives.
  • Conducted customer service and environmental rounds on various units.
  • Answered phones and triaged calls promptly and professionally.
  • Entered new patient admissions into the computer system accurately.
  • Created and maintained monthly budget spreadsheets for department use.
  • Maintained staffing sheets and served as department timekeeper.
  • Train new hires.

Education

Bachelor of Arts - English Literature

Mercy College
Dobbs Ferry, NY
02.2006

Skills

  • Effective organization
  • Customer relations expertise
  • Effective English Communication, both Written and Oral
  • MMC Policies and Procedures
  • Labor Knowledge 1199- Union Delegate
  • Jobs Committee Member
  • Conduct and Participate in 1199 Union Meetings
  • Knowledge of Departments and Locations
  • Proficient ion HIPAA Guidelines
  • Proficient in Medical Terminology
  • Computer Proficiency
  • Electronic Office Equipment
  • Filing
  • Telephone Answering, 8-Line System
  • Pagers
  • Aiphone
  • Motorola Base Station
  • Inventory management
  • Environmental compliance
  • Time management
  • Professional demeanor
  • Computer: Microsoft Word, Microsoft Excel, Kronos/EZ Time, Groupwise/Outlook, CIS, Teletracking, Bedboard, SAP, Aware Manager, P-Suite, Hi-Touch, Intra/Internet, INFOR, CMS

Accomplishments

  • MVP Award Recipient, 07/10
  • Light House Award Recipient, 06/13

Timeline

Weekend Office Manager

TD Essential Solutions
01.2022 - Current

Senior Secretary II - Engineering

Montefiore Medical Center
07.2013 - Current

Unit Secretary - Oncology

Montefiore Medical Center
06.2000 - 06.2013

Bachelor of Arts - English Literature

Mercy College

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Jillian Scarlett