Jillian Self
Apopka,FL
Summary
Highly motivated and qualified professional with over 25 years of experience in the areas of management, customer service, phlebotomy, and registration in an outpatient lab setting. Ability to adapt easily to new systems and processes, and successful in training others to achieve professional goals. Proficiency in Microsoft Office programs, with a strong ability to research and resolve issues. Able to build strong relationships, as well as nurture a strong team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Services Supervisor
Quest Diagnostics
08.2024 - Current
- Supervise a team of 34 employees across 4 sites
- Scheduling time off for the team
- Assist in keeping humanity up to date
- Keeping team’s productivity/performance/metrics up to date
- Leads site lead and float meetings weekly
- Attend meetings as assigned
- Cover other Supervisors when needed
- Work close with my fellow Supervisors
- Set up NHT for all new hires coming in
- Create jobs in oracle when needed
- Interview candidates and make hiring decisions
- Payroll
- Administer corrective actions, PIPs, Terminations, etc.
- Perform Phlebotomy and registration if needed to assist team
- Ensure team members are up to date on policies and procedures
- Retrain employees on processes when needed
- Bi-annual audits
- Implement new workflows and processes
- Complete mid-year and yearly evaluations
- Assist with handling P1 issues and any patient issues/concerns
- Other duties as assigned
Supervisor, Pathology-Laboratory Outreach
ECU Health Medical Center
05.2022 - 08.2024
- Supervise a team of twenty-six employees (HSAR, Billing team, and Call Center)
- Assist in the interview and hiring process
- Approving payroll in UKG
- Administer performance coaching and corrective actions
- Perform Phlebotomy
- Perform registrations in EPIC
- Create and update policies in Media Lab
- Train employees in the Call Center (we call critical results for in and outpatient)
- QA monthly (TAT, Errors, Hand Hygiene)
- Audit registrations daily
- Implement new workflows and processes
- Train and set up new hires
- Train current employees on new processes
- Complete yearly competencies and perform evaluations
- Handle and resolve any Outreach Lab issues
- Receive specimens into the lab from packing lists and send specimens to designated areas
- Create packing lists and get specimens ready for transport
- Order supplies for Outreach and help pack supplies for Clients
- Train employees on the courier runs
- Assisting with CAP/JCAHO inspections
- Other duties as assigned
Phlebotomy Manager
The Greer Group
05.2021 - 05.2022
- Manage a team of twenty-two employees that work in Dr. Offices
- Approved payroll
- Do all the hiring, terminations and perform all corrective actions
- Created and updated policies
- Yearly competencies and evaluations
- QA
- Implement new workflows
- Training all new hires (Phlebotomy, registration, packing lists, etc.)
- Used EPIC/ATHENA/ALLSCRIPTS
- Handle and resolve all Outpatient and Phlebotomy issues
- Scheduling in shift wizard
- Covering as needed
- Other duties as assigned
Phlebotomy Manager
Carolina Medical Lab
05.2019 - 04.2021
- Manage a mobile Phlebotomy Team for the Eastern and Western part of NC
- Traveled when necessary
- Assist with Payroll
- Do all the interviewing, hiring, terminations, and corrective actions
- Update SOP and do QA
- Help with in-services for new clients whether SNF or Physician offices
- Train all new hires
- Perform Phlebotomy
- Set up computers and printers in SNF once on board
- Manage the STAT program
- Manage the STAT schedule, JOX schedule, and L98 schedule
- Other duties as assigned
Outreach Coordinator
UNC Rex Healthcare
Raleigh, NC
10.2002 - 08.2018
- Assist in the interview and hiring process
- Administer performance coaching and corrective actions
- Perform Phlebotomy
- Perform registrations in EPIC
- Create and update policies
- QA monthly (Errors and Hand Hygiene)
- Audit registrations
- Implement new workflows and processes
- Train and set-up new hires
- Train current employees on new processes
- Complete yearly competencies
- Handle and resolve any Outreach Lab issues
- Receive specimens into the lab from packing lists and send specimens to designated areas
- Create packing lists and get specimens ready for transport
- Order supplies for Outreach and pack supplies for Clients
- Assisting with CAP/JCAHO inspections
- Assisted with the onboarding of new clients/Assisted in handling patient/client issues
- Ordering supplies for Outreach and keeping up with the inventory
Education
Master’s degree: MBA - Management
AIU
04.2019
Bachelor’s degree - Criminal Law specializing in Forensic Science
AIU
12.2017
Associate degree - Business Administration
Wake Technical Community College
08.2015
ASPT Certified -
Intramed Institute
01.1998
Skills
- EMR
- Payroll administration
- Policy writing
- Employee training
- Staff scheduling
- Team leadership
- Quality assurance
- Customer service
Certification
ASPT Certified, Intramed Institute, 01/01/98
Timeline
Patient Services Supervisor
Quest Diagnostics
08.2024 - Current
Supervisor, Pathology-Laboratory Outreach
ECU Health Medical Center
05.2022 - 08.2024
Phlebotomy Manager
The Greer Group
05.2021 - 05.2022
Phlebotomy Manager
Carolina Medical Lab
05.2019 - 04.2021
Outreach Coordinator
UNC Rex Healthcare
10.2002 - 08.2018
Master’s degree: MBA - Management
AIU
Bachelor’s degree - Criminal Law specializing in Forensic Science
AIU
Associate degree - Business Administration
Wake Technical Community College
ASPT Certified -
Intramed Institute
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