Jillian Sharp
Porter,IN
Summary
Accomplished Virtual Service Technician at ADT, renowned for enhancing customer satisfaction through expert system installation and repair. Leveraged strong troubleshooting skills and attention to detail to improve service efficiency. Demonstrated exceptional teamwork and communication, mentoring new technicians and fostering a culture of continuous improvement.
Helpful professional commended as valuable team player with expertise in troubleshooting and training . Ready to bring 20 years of relevant work experience to new position in the alarm industry.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
21
21
years of professional experience
Work History
Virtual Service Technician
ADT
01.2022 - Current
- Educated customers on system operation, enhancing user experience and knowledge retention.
- Collaborated with team members to streamline service processes, improving efficiency in service delivery.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Implemented quality control measures to uphold service standards and improve customer feedback ratings.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring alarms to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained new technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Improved team collaboration by sharing expert knowledge on complex repair techniques.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Provided training sessions for new technicians, sharing best practices and promoting a culture of continuous improvement within the team.
Security Installation Technician
ADT
12.2004 - 01.2022
- Installed and configured security systems, ensuring optimal functionality and client satisfaction.
- Conducted comprehensive system inspections, identifying potential issues and recommending necessary repairs.
- Trained junior technicians on installation procedures, enhancing team efficiency and knowledge sharing.
- Collaborated with clients to design tailored security solutions, addressing specific needs and concerns.
- Managed inventory of tools and equipment, maintaining organization and readiness for installations.
- Implemented quality control measures during installations, resulting in reduced callbacks and enhanced service standards.
- Contributed to company growth by identifying sales opportunities during installations and making appropriate recommendations.
- Provided training sessions for new technicians, sharing best practices and promoting a culture of continuous improvement within the team.
- Maintained up-to-date knowledge of industry trends and technological advancements, ensuring the highest quality of service for clients.
- Increased client retention rates through exceptional customer service and prompt attention to concerns or issues that arose.
- Maximized system reliability by performing thorough testing after each installation.
- Assisted customers in understanding their security systems, resulting in increased confidence in the technology provided.
- Enhanced security system performance by troubleshooting and repairing faulty equipment.
- Ensured safety protocols were followed at all times during installations, minimizing accidents or injuries on job sites.
- Collaborated with team members to complete large-scale installation projects efficiently and effectively.
- Conducted site surveys to assess clients'' needs, helping to customize security solutions for each location.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems such as alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
Education
No Degree - Athletic Training
Indiana State University
Terre Haute, INSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Mechanical aptitude
- System installation
- Equipment inspection
- Customer relationship management
- Inventory management
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Technical support
- Hand tools
- System upgrades
- Quality control
- Inventory control
- Client education
- Maintenance and repair
- Troubleshooting and analysis
- Expertise in installations
- Hand tools proficiency
- Technical training sessions
- Multitasking
- Teamwork and collaboration
- Active listening
- Organizational skills
Timeline
Virtual Service Technician
ADT
01.2022 - Current
Security Installation Technician
ADT
12.2004 - 01.2022
No Degree - Athletic Training
Indiana State University