Jillian Shirey
Valley Head,AL
Summary
Dynamic team player with a background in enhancing operations and fostering resident satisfaction. Exceptional skills in communication and active listening, achieving positive outcomes through effective problem resolution and adaptability.
Overview
8
8
years of professional experience
Work History
EHS Floater
Fort Payne Child Development Center
Fort Payne, AL
04.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Resident Assistant
Wills Valley Assisted Living
Fort Payne, AL
03.2022 - 06.2023
- Coordinated daily activities and programs to enhance resident engagement and well-being.
- Assisted residents with daily living tasks, ensuring comfort and safety at all times.
- Monitored and documented resident health changes, reporting concerns to healthcare staff promptly.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Assistant Manager
Bruce's Foodland Plus
Fort Payne, AL
04.2018 - 12.2022
- Led team in daily operations, ensuring optimal staffing and service levels.
- Developed training programs for new staff, enhancing operational efficiency and customer service.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Streamlined scheduling processes, increasing productivity and employee satisfaction.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Mentored junior employees, promoting skill development and knowledge sharing within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Fort Payne High School
Fort Payne, AL05-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
EHS Floater
Fort Payne Child Development Center
04.2024 - Current
Resident Assistant
Wills Valley Assisted Living
03.2022 - 06.2023
Assistant Manager
Bruce's Foodland Plus
04.2018 - 12.2022
High School Diploma -
Fort Payne High School