Jillian Simcoe

A committed and customer-oriented professional with over 10 years of experience delivering high-quality customer service across various industries. I am seeking a full-time or part-time role in customer service or call center support, where I can apply my strong communication skills, problem-solving abilities, and attention to detail to enhance customer experiences and contribute to team success.

U.S. Permanent Resident since 2022. Highly adaptable to new industries and environments, with a strong focus on delivering outstanding customer service.

• Over a decade of experience in customer service, including extensive call center support.
• Exceptional communication skills, with a calm, clear, and professional approach to customer interactions.
• Skilled in conflict resolution, active listening, and problem-solving.
• Experienced in managing transactions, data entry, and maintaining accurate customer records.
• Proficient in Microsoft Word, email software, Pet 123, and various other systems.
• Capable of multitasking and working efficiently in fast-paced environments while maintaining attention to detail.
• Proven ability to build and nurture strong relationships with customers and team members.