Jillian Smith
Harrisburg,PA
Summary
Dedicated and self- motivated individual with a proven track record of exceeding goals and providing exceptional customer service. I work great independently or in a group setting and am eager to finish any task put my way in a timely and professional manner. Looking forward to applying my skill set and taking an active role in providing personalized services to ensure every client's needs are met successfully while furthering my overall acumen.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Harrisburg Dairies
02.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Server / Bartender
The Englewood Brewery
04.2020 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with various POS systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Informing customers on upcoming events along with any weekly specials or changes to establishment.
Barn Manager
Pembroke Pointe
12.2021 - 01.2023
- Worked along-side various professionals while managing daily barn operations, ensuring efficient workflow and optimal use of resources.
- Monitored overall health and well-being of numerous horses, paying attention to signs of concern.
- Coordinated scheduling for veterinary visits, farrier appointments, weekly lessons or clinics and other essential services to maintain equine health and wellbeing.
- Writing up and executing sales or boarding contracts.
- Collaborated with trainers in designing individualized exercise programs tailored to each horse''s / clients specific needs.
- Pembroke Pointe/ Nobodaddy Farm/ Walk the Line LLC
Real Estate Agent
REMAX Delta Group
10.2021 - 12.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
Education
License - Real Estate
Real Estate U
Harrisburg, PA10-2021
Business Associate Degree - Business Administration And Management
Harrisburg Area Community College
Harrisburg, PA06-2019
High School Diploma -
Central Dauphin High School
Harrisburg, PA06-2017
Skills
- Barn/ labor management
- Scheduling coordination
- Horse training / Equine instruction
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Complaint handling
- Sales closing
- Computer systems
- Goal driven
Timeline
Customer Support Specialist
Harrisburg Dairies
02.2023 - Current
Barn Manager
Pembroke Pointe
12.2021 - 01.2023
Real Estate Agent
REMAX Delta Group
10.2021 - 12.2022
Server / Bartender
The Englewood Brewery
04.2020 - 01.2025
License - Real Estate
Real Estate U
Business Associate Degree - Business Administration And Management
Harrisburg Area Community College
High School Diploma -
Central Dauphin High School
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