Jillian Spitsbergen
Pineville,NC
Summary
Dynamic bartender with a proven track record, recognized for enhancing customer loyalty through exceptional service and creative mixology. Strong multitasker and team player, adept at managing high-volume environments while maintaining cleanliness and hygiene. Developed seasonal drink menus, significantly boosting repeat customer visits and satisfaction. I sincerely enjoy meeting new people and feel that I can enhance the outlook of their day with a warm smile and meaningful conversation.
Overview
15
15
years of professional experience
Work History
Bartender
J Alexander's
11.2021 - 05.2023
- Crafted signature cocktails and provided exceptional service in high-volume environment.
- Implemented efficient workflow processes, enhancing speed of service during peak hours.
- Developed seasonal drink menus, incorporating customer feedback and trending flavors.
- Engaged with guests to foster positive experiences, leading to increased customer loyalty and repeat business.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained and mentored new bartenders on beverage preparation and customer interaction.
- Monitored bar inventory levels and coordinated with suppliers to ensure availability of key ingredients.
Server
Outback Steakhouse
03.2021 - 11.2021
Bartender
Dakota Steakhouse
04.2013 - 01.2021
- Prepared and served diverse beverage selections to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Engaged with customers to provide recommendations and create a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bartender
Bartaco
07.2011 - 02.2014
- Developed and maintained extensive knowledge of cocktail recipes and beverage offerings.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed bar inventory, including ordering and restocking supplies to maintain optimal levels.
- Trained and mentored junior bartenders on techniques and best practices in mixology.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of drinks alongside food orders.
- Resolved customer complaints professionally, contributing to increased customer satisfaction rates.
- Assisted in creating seasonal beverage menus, showcasing innovative drink options to patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Bartender
Mezzo Grille. World Class Chophouse, Night Club & Entertainment in
04.2008 - 05.2011
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Implemented efficient workflow processes, enhancing speed of service during peak hours.
- Engaged with guests to foster positive experiences, leading to increased customer loyalty and repeat business.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Education
Business Management
Edison State College
Naples, FLSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-solving
- Handling difficult customers
- Service-oriented mindset
- Professional appearance
- Creative mixology
- Hospitality and accommodation
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
J Alexander's
11.2021 - 05.2023
Server
Outback Steakhouse
03.2021 - 11.2021
Bartender
Dakota Steakhouse
04.2013 - 01.2021
Bartender
Bartaco
07.2011 - 02.2014
Bartender
Mezzo Grille. World Class Chophouse, Night Club & Entertainment in
04.2008 - 05.2011
Business Management
Edison State College
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