Jillian Stacey
Farmington,UT
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
21
21
years of professional experience
Work History
Transcription Specialist for Operations
Truework
09.2020 - Current
- Maintain the inbox of multiple platforms and complete correspondence as needed
- Review loan documents for accuracy and completeness
- Complete quality assurance reviews on income and employment documentation provided to customers
- Seek ways to improve compliance with various regulations
- Provide customers with accurate information regarding income and employment verifications
- Update company database with appropriate and correct information
- Complete phone calls and emails to potential clients and various employers
- Tracking and storing of quality assurance statistics to ensure compliance
- Compile and distribute quality assurance reports to upper management
- Various positions held in Operations including Transcription, Pending and Outreach.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Followed all company policies and procedures to deliver quality work.
Compliance Specialist for Final Audits in Funding
Prestige Financial Services
11.2013 - 04.2020
- Maintain the financial and legal well-being of the company
- Review loan documents
- Complete quality assurance reviews on phone calls and previously funded loans
- Seeks ways to improve compliance with various regulations and laws
- Enhance the compliance audit, monitoring, training and complaint management functions
- Perform variety of duties which assists the Loan Production department to operate at an optimal efficiency
- Protect Prestige from potential losses due to fraudulent activity and/or misrepresentation
- Ensure policies and procedures are followed
- Provide actionable data to the various internal support groups as needed
- Provide feedback to managers and employees
- Work on multiple projects including the beginnings of an application for the company.
Loan Modification Department/Loan Officer/Teller
America First Credit Union
05.2003 - 05.2013
- Complete budget analysis of members' information
- Review budget and modify loans to ensure financial success
- Complete loan applications and funding for a variety of loan products.
Education
Bachelor of Arts in English Literature -
University of Utah
Salt Lake City, UT05.2005
Skills
- Proficient in Microsoft Office, Google Docs and ten-key
- Quick learner with remote experience and in coaching others
- Driven personality with little direction required
- Quality Assurance
- Customer Relations
- Quality Assessment
- Attention to detail
- Training and development
- Adaptability
- Documentation management
- Expert problem-solving
References
References available upon request.
Timeline
Transcription Specialist for Operations
Truework
09.2020 - Current
Compliance Specialist for Final Audits in Funding
Prestige Financial Services
11.2013 - 04.2020
Loan Modification Department/Loan Officer/Teller
America First Credit Union
05.2003 - 05.2013
Bachelor of Arts in English Literature -
University of Utah
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