Jillian Steamer
Schaumburg,IL
Summary
Proven track record in enhancing customer loyalty and resolving high-stress disputes at Verizon Wireless, demonstrating exceptional problem-solving and active listening skills. Excelled in fast-paced environments, significantly contributing to team success and efficiency. Skilled in data entry and customer relations, ensuring high standards of accuracy and satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
07.2014 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Toys R Us
07.2013 - 07.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Book Shelver
St. Charles Public Library
09.2011 - 07.2014
- Ensured high standards of accuracy in shelving materials by performing routine checks and correcting any errors found during inspections.
- Enhanced overall library efficiency by cross-training in various departments as needed, including cataloging, reference services, and interlibrary loan management.
- Demonstrated strong attention to detail while performing book repairs, ensuring that damaged materials were properly mended or replaced as needed.
- Promoted literacy initiatives within the community by participating in library-sponsored events and outreach programs aimed at encouraging reading habits among diverse populations.
Education
Bachelor of Arts - History
Monmouth College
Monmouth, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Documentation
- Microsoft PowerPoint
- Customer satisfaction measurement
- Professional telephone demeanor
Have done Volunteer work
Volunteered at a Local History Museum during the Summer of 2011. I helped to keep track of recent museum donations by entering the information into the museum's database.
Timeline
Customer Service Representative
Verizon Wireless
07.2014 - 09.2024
Team Member
Toys R Us
07.2013 - 07.2014
Book Shelver
St. Charles Public Library
09.2011 - 07.2014
Bachelor of Arts - History
Monmouth College