Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Steffen

Gig Harbor,WA

Summary


Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Rainier Express
07.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Massage Therapist

Houston Chiropractic
04.2021 - 09.2022
  • Delivered therapeutic massage treatments to improve patient mobility and alleviate pain.
  • Collaborated with chiropractors to create customized treatment plans based on patient assessments.
  • Educated clients on self-care techniques and wellness strategies for long-term health benefits.
  • Maintained accurate records of patient progress and treatment outcomes to ensure continuity of care.
  • Implemented feedback mechanisms to refine treatment approaches and improve client satisfaction scores.
  • Conducted thorough intake assessments to identify specific client needs and tailor sessions accordingly.
  • Streamlined scheduling processes to optimize appointment availability and reduce client wait times.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Massage Therapist

Healthlink Chiropractic
07.2016 - 04.2021
  • Delivered therapeutic massage services to enhance client wellness and alleviate pain.
  • Assessed client conditions to customize treatment plans and improve overall satisfaction.
  • Collaborated with chiropractic team to optimize patient recovery and treatment outcomes.
  • Maintained high standards of cleanliness and sanitation in therapy area to ensure safety.
  • Educated clients on self-care techniques and post-treatment recommendations for optimal recovery.
  • Enhanced client retention through exceptional service, fostering long-term relationships and trust.
  • Trained new staff on massage techniques and clinic protocols to maintain service quality.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

Cashier/Retail Sales Associate

Oil and Vinegar
09.2014 - 07.2016
  • Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
  • Maintained an organized checkout area, facilitating smooth operations during peak hours.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Trained new cashiers on register operations and customer service best practices.
  • Implemented suggestions for improving checkout processes, reducing wait times and increasing efficiency.
  • Monitored inventory levels at the register, promptly notifying management of low stock items.
  • Resolved customer complaints amicably, promoting a positive store environment and loyalty.
  • Collaborated with team members to achieve daily sales targets and foster teamwork culture.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Clerk/Retail Pharmacy Assistant

Bartell Drugs Corporation
11.2012 - 08.2014
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Education

Lotus School of Integrated Professions

Peninsula High
Gig Harbor, WA
05-2015

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Punctual and reliable

Timeline

Delivery Driver

Rainier Express
07.2023 - Current

Massage Therapist

Houston Chiropractic
04.2021 - 09.2022

Massage Therapist

Healthlink Chiropractic
07.2016 - 04.2021

Cashier/Retail Sales Associate

Oil and Vinegar
09.2014 - 07.2016

Clerk/Retail Pharmacy Assistant

Bartell Drugs Corporation
11.2012 - 08.2014

Lotus School of Integrated Professions

Peninsula High

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