Jillian Sugg
Holly Springs,NC
Summary
Strategic healthcare professional with 9+ years of experience at a leading academic medical center, specializing in translating complex clinical data into clear, actionable recommendations for diverse stakeholders. Recognized for leading high-stakes conversations, influencing decision-making, and driving adoption of evidence-based solutions in emotionally charged environments. Proven ability to operate autonomously across inpatient and outpatient settings while exceeding performance benchmarks and mentoring new team members. Seeking to leverage consultative communication, stakeholder alignment, and operational expertise in a corporate healthcare or growth-oriented role.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Speech-Language Pathologist
Duke University Health System
Durham, NC
06.2016 - Current
- Manage high-volume caseload across acute and ambulatory settings, exceeding productivity benchmarks.
- Develop personalized care strategies for complex client caseloads to achieve measurable outcomes.
- Conduct advanced assessments to identify needs, design interventions, and set goals.
- Analyze outcome data and track metrics to inform care plans and enhance operational efficiency.
- Translate complex clinical data and risk information into clear, actionable recommendations for diverse stakeholders, facilitating informed decision-making in high-stakes situations.
- Lead sensitive, high-impact discussions that align stakeholders around necessary but challenging decisions, driving understanding and adoption of recommended solutions
- Collaborate with interdisciplinary teams to optimize service delivery and coordinate patient care.
- Contribute to retention of specialty client population through effective follow-up care.
- Train and onboard new clinicians while mentoring graduate students with structured feedback.
Speech-Language Pathologist
Dogwood Pediatric Therapy
Raleigh, NC
01.2017 - 06.2019
- Developed individualized service plans and implemented evidence-based interventions to optimize measurable outcomes
- Educated and collaborated with caregivers to increase compliance and ensure long-term meaningful outcomes
- Managed independent pediatric caseload in private practice, enhancing patient engagement and caregiver satisfaction
- Built strong family relationships and developed referral networks, supporting business growth
Craniofacial Speech Fellow
Children’s Healthcare of Atlanta
Atlanta, GA
07.2015 - 06.2016
- Collaborated with interdisciplinary surgical and medical teams to evaluate and manage complex congenital cases, enhancing patient outcomes through coordinated care
- Contributed to clinical research initiatives, resulting in publications that advanced understanding of craniofacial conditions
- Mentored and supervised graduate trainees within specialty clinic, fostering development of future specialists in craniofacial care
Graduate Research & Teaching Assistant
Speech Imaging & Visualization Laboratory
Greenville, NC
02.2013 - 05.2015
- Organized, analyzed, and interpreted research data, enhancing clarity and rigor of experimental publications
- Supported MRI-based research initiatives examining structural and functional anatomy
- Assisted in instruction of undergraduate courses and developed educational / training materials, fostering student performance and improving curriculum support
- Managed digital files and documentation for research projects effectively
Education
Master of Science - Communication Sciences And Disorders
East Carolina University
Greenville, North Carolina, NC05-2015
Bachelor of Science - English And English Education
East Carolina University
Greenville, North Carolina, NC05-2012
Skills
- Clinical judgment and case coordination
- Strategic stakeholder communication
- Complex information translation
- Influencing and objection navigation
- Change management
- Client and caregiver education
- Process optimization and productivity
- Training and onboarding
- Relationship development
- Data-driven decision making
- Healthcare systems knowledge
- High-volume caseload management
- Data analysis and reporting
- Regulatory compliance
- Cross-functional collaboration
- Consultative communication
- Value-based education
- Process adaptability
- Effective communication and problem solving
Professional Development
- Customer Success Foundations, LinkedIn Learning, 02/01/26
- Sales Fundamentals, LinkedIn Learning, 02/01/26
- AI Agents for Everyday Professionals: Simple Automations to Speed Up Your Work, LinkedIn Learning, 02/01/26
- Making a Successful Transition From Clinician to Manager, Medbridge, 02/01/26
- Preceptor and Clinical Manager: How to Build a Professional Development Plan, Medbridge, 10/01/25
- Implicit Bias: Addressing Microaggressions and Bias in Healthcare, Medbridge, 10/01/25
- I Don’t See Color: How Your Own Cultural Identity Shapes Your Clinical Practice, Medbridge, 10/01/25
Certification
Licensed Speech Language Pathologist, State of North Carolina, 2016
Timeline
Speech-Language Pathologist
Dogwood Pediatric Therapy
01.2017 - 06.2019
Senior Speech-Language Pathologist
Duke University Health System
06.2016 - Current
Craniofacial Speech Fellow
Children’s Healthcare of Atlanta
07.2015 - 06.2016
Graduate Research & Teaching Assistant
Speech Imaging & Visualization Laboratory
02.2013 - 05.2015
Master of Science - Communication Sciences And Disorders
East Carolina University
Bachelor of Science - English And English Education
East Carolina University