Jillian Sussman
Elmhurst,IL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dry Goods USA
Oakbrook, IL
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Cashier
Lou Malnatis Pizzeria
Oakbrook Terrace, IL
05.2021 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
BBA - Business
Butler University
Indianapolis, IN05.2026
High School Diploma -
York Community High School
Elmhurst, IL05.2022
Skills
- Stockroom Upkeep
- Sales Expertise
- Policy and Procedure Adherence
- Membership Sales
- Teamwork and Collaboration
- Verbal and Written Communication
- Store Opening and Closing
- Sales Goal Attainment
- Customer Service
- Customer Needs Assessment
- Stocking and Receiving
- Retail Knowledge
- Item Fittings
- Suggestive Selling
Timeline
Sales Associate
Dry Goods USA
11.2021 - Current
Cashier
Lou Malnatis Pizzeria
05.2021 - 06.2021
BBA - Business
Butler University
High School Diploma -
York Community High School
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